Review for Sun Valley Solar Solutions

04/09/2016
Anonymous

**Amended**

This is an update to my prior review. They were able to work with me and finance this according to my needs. I couldn't find a way to change the review to 5 stars but they are a great company and am changing my review.<br /><br />--------------------------------------------------------------------------------<br />I ordered a solar system from this company several months ago. The system was a good unit but I was blatantly lied to by my sales representative. As a part of the financing agreement you must pay 25% of the loan after the year promotional period. They tell you that this will be covered by your tax return as the government subsidizes 30 % of the amount. I just filed taxes today and after three hours of trying to figure out why I didn't get the full 30 % back (I ended up being roughly 17% back) it ended up that there are liability limitations which restricted how much I can get back. When you are in terms with a lender (provided through this company) where you must refinance or pay down 25% in a year and you were planning on getting it through a tax return, news like this is devastating to you financially. If this is true they just need to tell you upfront rather than all of a sudden have surprise payments of $300 a month to make the 25% payoff in time. Very deceptive practices and I will not recommend this company to anyone again.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

Reviewer reply 04/27/2016
This is an update to my prior review. They were able to work with me and finance this according to my needs. I couldn't find a way to change the review to 5 stars but the are a ggreat company and am changing my review.