03/14/2016
Anonymous
This is a unique review as I had a unique experience with the old (SolarTek) and new (Auric Solar). Roughly two years ago my wife and I purchased our current home and had/have many plans on bringing it back to life (House improvements and projects). One of our first improvements we wanted to make happen was Solar and so we reached out to SolarTek. We really liked our sales rep and the process from start to finish was easy. After the Solar Panels were installed we began receiving emails from enphase telling us how many Trees we had saved by using the power from our Solar Panels. Basically the emails from enphase tell you how much carbon you offset in the form of Trees. Pretty cool. <br /><br />We however did have one issue back then. We have a membrane flat roof and the installers at the time unfortunately punctured several holes in our roof and after a rainstorm we saw some water leak into our living room. My wife and I didn't aggressively pursue any compensation for this mishap. We had contacted our sales rep at the time as well as the installers however since we were running out of time until the next storm came thru we rushed to pull out a loan and chose a roofer to install a new roof. At the time we unfortunately didn't hear back from our Sales Rep or the Installers. I don't blame SolarTek for this. Something was missed and both myself and Auric truly don't know why we were forgotten at the time of the incident. Auric has since gone thru some restructuring and no longer uses the installer that messed up our roof. Regardless, the point I'm trying to make is this - Although there was an issue with the Sales Rep at the time (No longer works for Auric) and with the installers (No longer install Solar for Auric) the people at Auric did everything they could to make this right.<br /><br />Again, had my wife and I been more aggressive in our attempts to get some kind of compensation for the punctured roof two years ago we may have been able to bring it to the attention of somebody who could have helped us. Sort of our own fault. Regardless, Auric just recently through other means caught wind that they had a previous customer (me) who had an issue and immediately began contacting my wife and I. I began to receive calls and emails from Auric asking to know what occurred. They were extremely interested in finding out what happened and how they could make it right. After only a week of correspondence Auric cut us a check in a very fair amount to help compensate for the damages that occurred due to the installers. They didn't have to as this happened two years ago!<br /><br />My wife and I were always happy with the solar and we understood that the punctures weren't done by anybody on purpose. We knew it was a mistake and didn't fight anyone at the time to try and make it right. We simply want to be good people and help save the environment. Do our own part in making the world a better place. I was happy with SolarTek and I'm even happier with Auric Solar. <br /><br />I appreciate Auric Solar for being a good and honest company. I will recommend Auric to anyone. Using the solar panels that have been installed on my roof for two years to power my home has been awesome. I really don't know why more people don't do this. It just makes sense. And if you're going to go Solar go with Auric! I can truly say from experience that they will do everything they can to make it work for you and if any mistakes are made they will do everything to make it right as they did for me.