Review for SolarGaines

12/14/2015
Anonymous

SolarGaines review

System now seems to work fine. Only problems: 1 worker did not come as scheduled nor notify me he would be unable to be there--would have liked notice; 2nd problem, leak in basement shop where DC disconnect was installed. To their credit, SolarGaines kept trying until they got it fixed.

Price charged as quoted
On schedule
After sales support

Reviewer reply 12/14/2015
Dear "Westminsterwoman",<br />We were very sorry to hear you were not completely satisfied with your install and, while we rarely hear negative comments and strive to meet and exceed each and every customer's expectations every step of the way, we appreciate your sharing the way in which we fell short during the install. <br /><br />We were very happy to hear that we fixed the problem and (according to your review), our after sales support was excellent! <br /><br />Since we value your feedback, we would sincerely appreciate your commenting on the sales process and quality of our products, which was left blank. If there is anything more we can do to provide you with service in the future, please let us know.<br />Most sincerely,<br />The Solargaines Team

Reviewer reply 12/16/2015
Re: Quality of products, can't comment bks don't know how to evaluate what makes one solar panel or <br />DC disconnect better than another. Re: sales process: representative who came to house to evaluate suitability for solar seemed thorough and knowledgeable. Did not try to high pressure me as some solar installers did, which was major reason for going w/SolarGaines, that and friend's recommendation.