Review for Maryland Solar Solutions

12/09/2015
Anonymous Oliver Beach, MD

How refreshing!

I have been impressed with the competence and professionalism of MSSI from the first in-home interview through the installation and endless paperwork required by the county, BGE and GATS. They clearly set up their approach with the perspective of the customer in mind. <br /> Colette, the company president, came to the house to make the presentation.<br /> She had a written proposal based on the information I had given her over the phone and SHE HAD A COPY FOR ME.<br /> The projections of energy that we would produce were conservative and consequently probably realistic.<br /> She went up on the roofs and took measurements.<br /> The payment schedule allowed us to reserve the final 10% until after we were producing energy and were fully satisfied so I had no qualms about not being able to get their attention after the bill was paid.<br /> Every time I called, I got a person who listened to what I had to say, was competent, dealt with the issue and followed up when necessary. How refreshing!<br /> The crew showed up when they said they would, did a great job and were courteous and respectful. They even spray painted the metal conduit to match the color of house – a nice touch. They hooked up to the service panel and my modem with a minimum of disruption. Everybody knew what they were doing!<br /> After the installation, there is still quite a wait for county approval, registration for Solar Renewable Energy Credits (SREC's) and installation by BGE of a net meter. MSSI took the initiative in coordinating things every step of the way.<br /> There were no add-on charges.<br /><br />I don't usually wax eloquently about businesses I encounter, but this one is exceptional.