09/10/2015
Anonymous
Initially, we were pleased with Butler because even when problems occurred, and there were several, Butler had someone here to fix the system soon. However, they now just sell equipment, and their maintenance is handled by one individual contractor who is difficult to contact, and he usually has a 2-week backlog.<br />Also, we had a leak in the roof caused by the installation, and Barry Butler wrote me a note absolving himself and his company of any responsibility for the leak. My handyman found the leak. During installation, the Butler workers had drilled a hole about 2 inches from where they actually wanted it, patched it, and then couldn't trace the leak when it occurred.<br />Finally, we've had three pump failures in six years in addition to various minor problems. We plan to remove or replace the Butler system rather than spending more money to repair an inferior product. Unless you enjoy frustration, find a company who both installs and maintains your solar water heater.