Review for Sunrun Inc.

07/27/2015
Anonymous

Avoid the lies and aggrivation!

I initially signed up with Vivant solar because they promise cheaper energy and "outstanding customer service". However, since signing a contract with them back in Oct 2014, all I can say is everything they promise their consumers is anything but. Below is a list of problems I have encountered that many other consumers may want to consider before even thinking about choosing this company. 1st- it took 5+ installation dates OVER THE COURSE OF 8 MONTHS! (which is a lot more then they say it will take when signing up with them). 2nd- Now that I am activated with them- there wifi signal is terrible between the meter and system - and after over a month still has yet to be rectified. This is BAD for the customer because when their wifi signal is down they "estimate" system production in which they over charge the consumers!!!! 2A----and this " consumer maintenance free" system they "brag" about is also anything but as they initially tried having me work and solve the issue to a system I know nothing about. After my first attempt failed I have only been ignored in my emails and phone calls. My systems wifi has been down since June 22 with only 1 person have been in contact with me since. I keep getting promises they will call back but never do. 3rd- opposite what my sales rep told me....the KwH overage your system produces DOES NOT get credited in KwH with your utility provider for "bad months".....in fact it is quite the opposite. I am paying 10.5 cents per KwH.....and in my months since being a customer I average about 500 unused KwH per month that I am paying for but am not using....HOWEVER, instead of those 500 KwH being stored on my utility account for when the system has a bad month due to weather, I end up getting a monetary credit of only 1.6 cents per KWH.....that's right- I'm paying 10.5 cents for unused kilowatts and only getting 1.6 cents per in return.....add that up with my monthly average of 500 and I'm loosing over $40 per month! All because Vivint installed a big system that produces over 90% energy (which I was told by my sales rep cannot happen due to my states legislature. And that a company like vivint can only produce 90%). Today, July 27th 2015, I spoke with another representative trying to get answers. Come to find out Vivint enrolled me (without knowledge or consent) in a program called Mass ACA. This program is designed for bigger solar systems and sets a cap on what a utility provider is set to reimburse you with unused KwH's. Why do I need a system that generates 1500+ KwH a month when I am only using 1000? I was told the system would provide 90% of my energy NOT 150%!