07/20/2015
Anonymous
We wanted solar panels after researching them and after researching companies, we went with Auric Solar. The salesman was excellent, the company took care of the paperwork and permits, their contractors for installing were professional, courteous and did an outstanding job. So where are they lacking? After sales communication. You have a monitoring system to show daily power generated by the panels and as a way for Auric to monitor to make sure they work. We got access to that system 1 month after the install, and then found out the wireless router they use is not working. I did the steps to correct it, didn't work. I communicated with Auric on Facebook, and am waiting for a response. This company is rapidly growing and as such, I don't think they have invested enough in their after install customer support and I question if they really monitor the systems. So I have a mix review with them, and will wait to see if they resolve our concerns and problems so we are up and fully enjoying our investment.