Review for Vivint Solar

06/24/2015
Anonymous

Vivint Solar Panels Are Mere Decoration

I've worked in the construction industry for 20+ years and never have I seen such incompetence. While the support staff is always friendly and polite, nothing ever changes. It's like Ground Hog Day. My mother-in-law had her panels installed 10 months ago - count them... 10 MONTHS! She is still not hooked up, is told someone will be in touch after countless phone calls, etc... etc... It's as if this is Vivint's first time installing and activating solar service. My mother-in-laws panels are mere decoration and it doesn't look like anyone at Vivint will take charge and follow through to get her hooked up. Without any redeeming actions by Vivint up to this point, I would strongly advise anyone interested in Solar to avoid Vivint at all costs.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

Reviewer reply 07/06/2015
We're sorry to hear about the negative experience you've had. I believe we received a similar complaint on Facebook. Did you post there as well? If so, did it get addressed? If it did not, send some details and information to pr@vivintsolar.com and we'll get things moving forward for you. Thank you for taking the time to write this review. We look forward to hearing from you and helping you're Mother-in-Law get her solar running!