Review for Vivint Solar

06/16/2015
Anonymous

Pyramid scheme

Vivint Solar is nothing but a BIG pyramid scheme. Was told a completely different story from the salesman then what the company will offer you. Was never told we were going to have to pay for the energy my panels are producing. Our monthly Vivint bill has been more then our Edison bill has ever been in the 32 years we have lived in our home. The company's phone service SUCKS. You never get to speak with someone that know what they are talking about. The only answer they will give you is you need to wait the full year to see your benefit from solar. Well when your on an income that didn't allow for a bill twice the amount then what you usually pay in March, April and June. The salesman very professional as well as the installer, but as for the the saving with this company there is NOTHING.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

Reviewer reply 06/19/2015
We're sorry to hear about your experience with us. We are aware of the poor communication that customers are experiencing with our offices and we're in the process of addressing that issue. You mentioned that you are not saving money. I'd like to look into your account to make sure everything is functioning properly. If you send an email to pr@vivintsolar.com with some details and your address or account number I can look into it. Thanks for taking the time to write this review.