05/28/2015
Kay Wannavut
If you are still shopping for Solar Panel system to offset your high electric bills, in addition to those nationwide companies you have heard of on radio and TV's, make sure you add SolarMax to your list - and place it among the top. My system has been installed by SolarMax, and I am completely satisfied - especially with the customer service provided by Garrett Kramer. <br /> <br />As per common procedures, I signed the purchase agreement, roof & shade analysis conducted, e-signed the layout approval (11 panels facing West and 11 panels facing East - all connected to SolarEdge string inverter), and the system was installed. After tracking production for a period of time, I was somewhat unsatisfied with the production of the panels on the East roof due to shading in the morning from the mountains in the East (those big mountains by Lake Perris). I voiced my concern to Garrett, explained the situation, and requested for the East panels to be moved to my South roof and West roof. Moving all panels would be too big of a job, and Garrett did not recommend that. After some discussions at SolarMax office in Riverside, we came up to a compromised solution. And that was to, instead of moving all of the East panels, three were to be moved from the East to the South roof. Garrett would throw in an extra panel along with an Enphase's Envoy device, and my part was to provide Enphase micro inverters for those panels (due to some restrictions on SolarEdge inverter, the South panels couldn't be added to SolarEdge inverter without compromising overall production). After a few visits by SolarMax crew, the job was completed successfully, and I am now getting the production that I am satisfied with. More than satisfaction of the production from the panels, I am superbly satisfied with superior customer service provided by SolarMax Technology.<br /> <br />I totally understand that Garrett didn't have the obligation to fulfill my request because I was the one who signed the consent/approval for the original layout. Garrett, however, did fulfill my plea - along with many follow-up phone calls to make sure I am completely happy, and that simply showed his excellence in Customer Service. I am pleased with Garrett, his team, and with SolarMax as a whole. I am happy for SolarMax for having Garrett in the team, and the Customer Service part that Garrett and his team excel in - will definitely get a lot of business and referrals coming your way. For all the people that I know who are interested in adding Solar Panel System on their roof, especially those who live in SoCal region, I will make sure they strongly consider SolarMax as their top choice