05/07/2015
Anonymous
I purchased my system (hot water and solar) in March of 2014. Ironically, the hot water system stop working in March of 2015. I was away for the weekend so I called on Monday. It took almost 2 months before someone came to even look at it. They kept saying they were coming but never showed up. I asked several times to speak with the owner but he never returned my phone call. Finally, after two months of calling and emailing, a plumber came out. Low and behold, on of the panels to the hot water heater shut down and the water pump had stopped working. The plumber explained that they had to order parts. That was two weeks ago. I finally had to email again and ask when will my solar system be fixed. They told me they were trying to schedule me in. No communication at all. I can say, the receptionist was very nice. However, I recommend you find another company with better customer service. They all provide the same type of solar equipment.