05/01/2015
Anonymous
Panels were installed in my house 4 months + ago. I am still waiting to have the system operating. It has been practically impossible to get straight/honest answers from people in the company. I get canned excuses and apologies. The so called "district manager" does not return messages...I have checked with neighbors and their experience has been the same. <br />The worst service experience I've had with a supposedly "serious" company!
Reviewer reply
05/04/2015
Thank you for taking the time to write this review and for giving us this feedback. I'd like to look into your account to see where the hold up is and to help move things forward. Send me an email at jerra.stout@vivintsolar.com and I will look at getting your complaints addressed. In the email, include your address or service number and any other detailed information you can give me so I can contact the district manager and make some improvements in your area. I look forward to hearing from you.