04/15/2015
Anonymous
Like others mentioned, these people do not have the slightest idea what customer service is. It is now a year after we signed the contract (we've been very patient) to have solar panels installed and running and we've been told one thing after another and all they say is we'll get back with you. I am so sick of this company and their many excuses. The kicker is that a month ago our service was finally turned on and ran for 2 weeks, then suddenly, without notification, it was turned off. I contacted Vivint after a week that it was off, still no one called us, and they explained that Edison did not approve it yet. Who is running the show over there.. arg.. Please if you are interested in solar, go as far as possible from this horrible company, unless you wish to be frustrated beyond belief!
Reviewer reply
04/15/2015
We're sorry to hear about your experience with us. I work in the corporate office and can have someone contact you in regards to your situation to address the outstanding issues. You can send me an email with your address and/or service number to jerra.stout@vivintsolar.com. We also would like this information so that we can see what regional office has been working with you so we can make some improvements. Again, we apologize for the experience you're having and hope to get things moving forward for you. Thank you for the review and the feedback.