04/14/2015
Anonymous
I hate to have to join the chorus of frustrated customers, but I have to start saying something. Very compelling sales force, I did my due diligence on the value of the proposition, and signed my agreement in August 2014 with promises of rapid (@ 8-weeks) installation and going operational - it's April 2015 now and last I was told was it will be a few more months, and that's only after I have complained over and over about my service. Worst is the absolute absence of communication from supervisors and managers - I don't even want to talk to any customer advocate, the front line folks, as they have no power to do anything, and, while most of them are pleasant, they contradict each other frequently, leading me to the conclusion that the operational controls as Vivint are non-existent. I wish I could cancel my contract, but, alas, I'm sure I'm stuck. My advice is to look elsewhere for Solar services.
Reviewer reply
04/15/2015
We're sorry to hear about your experience. I work in the corporate office and can have someone contact you in regards to your situation. You can email me at jerra.stout@vivintsolar.com with your address and/or service number and I can have someone contact you right away to address the issues. We'd also like to know the region you are in and the office, managers, and supervisors you have been dealing with so that we can make some improvements. Again, I'm sorry for the experience you've been having but thank you for the review!