03/27/2015
Anonymous
Vivint Solar made the electrical connections to my solar panels and to the electrical box but in the process powered down my refrigerator and created a short in the garbage disposal circuit. We returned from vacation after ~2 weeks to find refrigerator/freezer off and all food rotted, by chance a week later we discovered the garbage disposal failed. This started on February 27th and we came home on March 9th and since,my wife has been using an Igloo ice chest as a refrigerator.<br />These folks have been dragging their feet, sending emails and accomplishing nothing.<br />Don't trust them
Reviewer reply
03/31/2015
We're sorry to hear about this experience. If you send me an email at jerra.stout@vivintsolar.com with some of your information I will have this issue addressed ASAP. Send me your name, address and phone number so we can find your account and get in contact with you. Thank you for this information and for writing a review.
Reviewer reply
05/20/2015
Vivint sent a check on May 17th for all repairs. Solar panels have been connected to power system and are working to expectations. Only comment to Vivint is there is no communications, which would relieve the frustrations.