Review for Longhorn Solar, Inc.

02/28/2015
Anonymous

Excellent, but then Poor

I recently had a PV system installed by Longhorn Solar. From the beginning, Rex and Paul did an excellent job of advising me of my options and working with the engineers to design the best system for my needs. At that point my experience with Longhorn was simply outstanding, so I chose them over two other companies and signed a contract. After that, there was a long delay while the electric utility and HOA approved the design, etc. That was expected, but even so, it would have been great if somebody at Longhorn would have touched base with me at least once every couple weeks to let me know what was happening on my project. After about a month I inquired, and finally met my project manager. Not long afterward, there was some progress on my project. Eventually the project manager and I set up a time for installation, and I arranged to take that day off of work. The day arrived, but the installers did not. After three hours I contacted the project manager. I learned that the installers were running so late that they would need to reschedule for another day. I wasn't happy about wasting half of a day off, but we rescheduled for the following week. That day also came, and essentially the same thing happened. This time I called after only hour to confirm that people were still coming. I learned that the installers were running behind because of recent rains, so I would have to reschedule again. The installers actually showed up at my house by surprise one day and performed the installation. Later I learned that there had been some supply issue with my panels, and that I had therefore received an upgrade for free. That was great, but I should have been informed before the installation. Finally, Longhorn neglected to set up the monitoring of my system until I reminded them a couple weeks after it was switched on. In the end, I am happy to have an excellent system, but my experience with Longhorn Solar was incredibly mixed. The pre-contract people were extremely professional and responsible. The post-contract people never showed up when they were supposed to, and communication was either missing or misleading. I have no post-contract experience with any other companies, so I don't know if this is unusual. Based on other reviews, it is possible that I was just unlucky, and I drew an inexperienced or overworked project manager.