Review for Solar Centex

01/25/2015
Anonymous

Thanks Scot

In the spring of last year, I contracted with Air Wind & solar out of Stephenville to design and install a 3.5 Kw system to help offset the consumption of the geothermal heat pump I was having installed, and to give me a battery back up to power the system if the electricity went off. This turned out to a disaster with Air Wind & solar proving themselves to not only be incompetent, but contentious. The project ended with them defaulting on the contract, and me having to contact Outback Solar for technical support in order to complete the system myself. <br />With this unpleasant experience in my recent memory, I began searching for a competent solar contractor who could check out the system that I had installed, and be available to provide maintenance support, should I need it, in the future.<br />Even though Scot knew that he was entering into possibly the worst situation for a contractor to be in, that being; facing a disappointed customer, and a system installed by a someone of questionable ability he proved to be a true gentleman and made a courtesy call to my house the same day that I called him asking for help. We discussed my situation, what I expected out of the system, and he agreed to send his crew out to do an assessment of the system. A week later Fred and his associate arrived and spent most of an afternoon going over the system with me. I'm still not where I want to be with the system, but feel much better about what I have after having someone that was obviously competent, and willing to discuss the shortcomings of my system with me.<br />I'm looking forward to working with Scot and the crew in the future, and fine tuning my system to finally get it to the level of performance that I asked for when I began the project.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support