01/08/2015
Anonymous
Native did an outstanding job on our solar panel job. The sales cycle included on site reviews, understanding our desired level of power generation and tips in addressing HOA approval. They also connected me right up front with Austin Energy and coordinated an inspection to determine any changes to insulation that might be needed for payment of the energy rebate.<br />Our goal is to be fully solar energy sustainable over the life of our ownership of this house. We chose to install 39 LG high efficiency solar panels with a SolarEdge Inverter/Optimizer that includes web based monitoring - along with wiring to support a future electric car. The install team was professional, courteous and worked with us to get it right while still understanding our schedules just prior to Christmas. <br />The key differences between Native and other companies is their people and their knowledge / experience installing solar systems. Native people work with you on every level. They help you achieve your alternative energy goals and provide you with the knowledge you need to be successful. They keep their promises on schedules and help you understand the nuances of your new system. <br />I chose Native over other competitors because they had more solar installs (more experience) and because their people gave me knowledge about the system and working with Austin Energy that I didn't get with other bids. That sales decision was positively reinforced by the install crew, project manager and finance people who worked with us every step of the way.<br />On a scale of one to five with five the best. This was a five.