Review for Vivint Solar

12/13/2014
Anonymous

I never dreamed it would be this bad

One star because the local rep (unsolicited door to door local sales) has been professional enough to reply promptly to several emails I've sent.<br /><br />I can't tell you if you'll save money with Vivint Solar-that's because even though my panels were installed on Aug 20th they still aren't functional (it's now Dec 13th).<br /><br />More importantly, when the electrical work was done it appears the circuit breakers to my living,dining, and hallway were compromised. I've had NO HEAT and it's very cold here in Boston.<br /><br />I was told that an electrician would be out right after Thanksgiving-but then again I was told the panels only took 8 weeks or so to be up and running.<br /><br />Vivint has several competitors that are actively courting new customers. I would strongly suggest considering a different provider. I wish I did since this has been a miserable experience. I've already told several friends not to use them and I'm sitting here in my COLD house telling you the same.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

Reviewer reply 04/27/2015
We're sorry to hear about your experience. Since you wrote this in December, has your experience with our employees improved? Email us any additional complaints or concerns and I'd be happy to help (socialmedia@vivintsolar.com) Thank you for the feedback and for taking time to write this review.<br />