Review for Direct Energy Solar (formerly Astrum)

12/10/2014
Anonymous

Still Determining

So far the professionalism and detail has been good. I'm in the middle stages of getting the house construction reviewed and they've just asked for more money for additional support for my roof. I also noticed the price originally quoted was $4k lower than the price on my install agreement with no justification anywhere. Has anyone else experienced this?

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

Reviewer reply 12/10/2014
Techsuperstar - thank you for posting a review for our company. We want to make sure you fully understand the incremental cost for appropriate roof support, so if you could please reply to info@astrumsolar.com, we can make sure your system designer and sales consultant provide you with the additional details. Please reference this review as we are not able to identify you through SolarReviews. Thank you.