11/06/2014
Anonymous
fontana, CA
I have ha nothing but problems with my system since day one. Have had my system for six months and Horizon has been out to fix problems with my system approx. 10 times. NO EXAGGERATION HERE. Maybe I have a LEMON system not sure. But as many problems as I have had with the invertor, you think Horizon would just switch it out. I have received error codes, it has blown out fuses on the roof leaving me with no solar power on two separate occasions for 3+ days. Was told Horizon is waiting on a invertor kit..over a month now...a solar company not having a kit or another invertor is UNSATIFACTORY..that is like going to a mechanic shop for a tune up and the garage not having any spark plugs...gimme a break..I have complained to Sunrun because it just does not seem the customer care has taken care of the situation...
Reviewer reply
11/06/2014
Sunrun has not been much help with the problem either. They have tried to appease me by giving me $50 credit on two of my bills. Sunrun's customer service is good but they need to have their installers fix the problem with solar system instead of giving HUSH money.