10/08/2014
Anonymous
When we decided to go solar we researched about 10 companies in our area. We met with sales representatives from three different companies. From the first encounter with the sales representative, through the install, to the point of training on how to monitor the equipment we have been quite satisfied with Solar Symphony. Unlike some of the other sales representatives, the Solar Symphony sales representative did not attempt any “high pressure†techniques to make a sale that day. He presented the company, their product, service and support information in a factual and confident manner without disparaging any other company. At the end of the presentation he told us that we had as much time as we need to decide. The sales representative allowed the data and reputation of the company make the sale.<br />Price was also a consideration when making our decision, as well as confidence that we would be receiving value for the price. Solar Symphony described in detail how they select their panels, how and where on the house the panels will be installed. They also gave the breakdown on the relative cost of various types of panels and their conversion rates. The price quoted at the beginning of the conversation was the one at the end of the conversation and the one that made it to contract. In contrast to one of the other San Diego based companies which came in with an initial quote 65% higher than that of Solar Symphony and throughout the discussion competitor's sales representative kept providing financial incentives to go with them. This went on to the point where the initial quote had no basis in reality. I had the confidence with Solar Symphony that the quote I received was a fare price.<br />The install went over without a hitch. It took place on the day and time agreed upon. The staff was courteous, timely and respectful. Solar Symphony took care of all the inspections. All we had to do was wait for the system to be approved by the city and activated.<br />I have nothing but good things to say about the company and the employees who work there. I would recommend Solar Symphony to anyone considering installing solar panels on their homes.