Review for Sunnova

08/23/2014
Anonymous

Beware! Is there something more going on at Sunnova?

I had a contract through Sunnova, through one of their third party "partner" and I couldn't get a straight answer as to how the whole process works in regards to ownership of the system that was going to be installed. Long story short, the original installer company could not get the install done on time. Then after another month this other company in the area called me, with all my information including my address and know about my credit information...everything and I have never called or talked to this other company EVER. They wanted me to resign my contract with the new company, and the original company still trying to schedule the install. After being very upset since my personal information was given out to who know how many people, I was given a contact number for the Director of all the Partners 2819859859, after leaving several voicemails this rude man called me back and wanted to know who gave out his number. After telling him, he told me never to call him again, that there was a customer service number and I needed to call them. However, the second company was told by him to contact me and "transfer" the contract. I asked him how this other company knows all of my personal data and he wouldn't talk to me and referred me to customer service. Something fishy is going on there since Sunnova knows all about me and yet you can't ask questions about them. Also, your personal data might be at risk as they will hand it over to anyone. Beware!

Sunnova reply 08/29/2014
Our apologies for your frustrating installation experience. Sunnova takes the security of our customers’ personal information very seriously, and will only share this information with our certified installation partners. Please contact us directly, marketing@sunnova.com, and our team will be happy to assist you.