Review for PetersenDean (out of business)

07/27/2014
Anonymous

7 27 14 11;00 am

I am completely satisfied with the installation of our solar system. The workers did a great job. However, I am disappointed in the help and response I get from the office and internet staff. I am still unable to check the usage and output online. I lost my password and requested a new one. I still have not received the new password after asking several times. Also, I received a letter for the Fresno County Assessors office asking for the net amount for the solar system. As I did not have this information, I called your office (559)369-2080. I was told to mail the letter to them and they would fill it out and mail back to me. When I did not receive it, I called again. I was told they had mailed it to the assessors office. I ask them to mail me a copy. I still have not received it. I feel all I have gotten from your office is the run around and lies. Please correct these issues and restore my confidence in PetersenDean.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support