05/07/2014
Anonymous
AMI (aka A/C Solar aka Thermal Advantage aka Energy Research Group) sold us a solar panel array in August of 2013. We were told 1-3 months for installation. We didn't hear a word from them for a month. We did note that our $21,000 contractors loan had been drained by $11,000. I called to see where we were in the process. I had to leave 3 voicemails before I got a call back. I was told that they were waiting for a building permit and to set up a tie-in with the electric company. They said that they would follow up with the electric company. We heard no follow up so, after a couple weeks, I called and left a voicemail to check on our status. No response. When I did get to speak to someone, I was given the same response about waiting on permits over and over again. At one point I called the electric company myself. There is one guy who handles the solar requests and he had not heard anything about changing our account. By the way, at the end of all this, we went to town hall to see a copy of the building permit. It was applied for Nov 6th and approved Nov 7th.<br />This routine of non-responsive communication dragged on until January. We finally got everything installed and the monitoring system set up Jan 23rd, 2014. At this point, we knew AMI was inept but we were happy to finally have our system. Then, one month later, there was a glitch in the monitoring. At this point, we found out that AMI is a group of unethical thieving schemers. The panels we received were far inferior to the top of the line that the salesman showed us. He even downplayed this brand in his sales pitch. We were overcharged by more than $10,000. Needless to say we are filing suit against them before they “go out of business†and open as another company as has been their history.<br />I do want to note that all of the subcontractors who came out to install and service the account were professional and above board. They even went out of their way to help us.<br />How anyone could have a 5-star experience with AMI is beyond me. I would not be surprised if Andy doesn't write the reviews himself.<br />Please don't get involved with this company. They put on a good front but they are without honor. But, you don't have to take my word for it. Please do your own research before letting these shameful people into your home.