Review for New England Clean Energy

04/30/2014
Anonymous

A very knowledgable solar vendor - highly recommended

We had been talking to solar providers at home shows for a few years and in May 2013 felt the time was right to "go solar". A lot of big providers have come into the MA market, but I felt very comfortable selecting New England Clean Energy as they had been in the market since I started looking at Solar in 2010 and had numerous good customer reviews. All of their employees I met at the home shows were courteous and took the time to answer my questions. We signed the contract in early June 2013 and they gave me an approximate timeline of what to expect as they filed for the Commonwealth Solar program, obtained engineering documents and building permits, ordered the panels, filed for the utility interconnect and ultimately installed the panels, inverters and solar meter. Work was done in a clean and professional manner and the onsite crew kept us up-to-date on the progress. After the system was complete, they gave us a thorough walk through of the system and how to operate it when connection was granted by the utility. A few weeks after completion, the utility indicated they would be installing a net meter shortly and after that installation they gave us the interconnect authorization and we were live. New England Clean Energy kept us informed of progress and called us the minute we got the interconnect email to advise us to "go live". We used the two part financing with Enerbank for our Sunpower panels and Solectria invertor. They made this part easy as well. They were also very helpful in answering my emails after go live when I had questions on some items that weren't in the user manuals. Come tax season, their newsletter had helpful tips on where to look to take state and federal credits and how to fill-in the appropriate information based on our system. Almost one year since signing and after seven months of boing live, we couldn't be happier with the results with New England Clean Energy.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support