12/10/2013
Anonymous
Sent out cracked solar panels to a job. Would not let me return them for ones not cracked. Gave me the run around. Their explanation was they sometimes come that way. Unbelievable.
Solar Direct reply
02/22/2020
1/16/2014 This product has seams which are tack welded to facilitate easier handling; the box clearly states that the welds sometimes come apart during shipping, and that it does not effect the product or the warranty. Even though this was not a damage or warranty claim, we promptly sent replacements out before even retrieving the original package in order to give good customer service. The claim of "not receiving them" is either false or was written prematurely as we shipped the replacements the very next day.