, MA
My 5.4 KW system was installed in March, 2016. My initial experience with Direct Energy was wonderful as far as the install, however, it's been a nightmare since. Post-install customer service is the pits. It takes a lot of phone calls/emails before you finally get a response. I am still waiting just for a date for when someone will come out to replace a micro-inverter that stopped working in JUNE. Except for the initial response by email telling me to give them two weeks before giving me a date for replacement, my subsequent inquires have gone unanswered. Moreover, my monitoring system still says my system is running "normal," despite the fact that when Steve Hess from DES looked into (at my bequest) why, even on sunny low humidity days my production was down compared to last year, he discovered the malfunctioning micro-inverter. What good is the MyEnlighten monitoring system it if it doesn't pick up when one of eighteen micro-inverters has stopped functioning since June?... read more
Type: Residential Electric
Reviewed: 08/08/2017
I am happy with my LG Neon 4 solar panels, they are beautiful black on black.
Type: Other
Reviewed: 08/08/2017
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