KM2014

Reviews by KM2014

1 Review

Direct Energy Solar (formerly Astrum)

My installation process with Astrum Solar was bad, poor communication, poor customer support. My production meter has been broken for months and no update/response from them. Now my inverter gone bad, all these from a 4 month old installation.

Type: Residential Electric

Reviewed: 01/17/2015

Substandard
Astrum
01/19/2015
Please accept our sincerest apologies for failing to meet your expectations. The majority of our customers rate us very high and we take it seriously when we fail to deliver an exceptional experience. In order to escalate your inquiry to the appropriate team, please email info@astrumsolar.com and reference your SolarReviews comment with your name, phone number and name of your project manager and we’ll have someone reach out to you immediately. Again, we are sorry for the issues you’ve reported and are dedicated to resolving them as soon as possible. Thank you

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