We had Astrum panels installed mid May 2014. Our initial Sales person Doug could not have done more- he followed up on emails and our calls, answered all our questions and concerns- he was excellent! Understanding, the game of sales, he probably wanted to close the deal but he was responsive and made us feel confident in our decision to go with the Astrum company. Our project lead, David -really needs better customer service skills and email etiquette- he does not return emails or calls to his cell in a timely manner or at all. He is a nice guy when dealing with him- but this was a new and expensive venture we set out on, we needed our questions and concerns answered, we didn't need a "nice person"- we needed assurance. That is the only negative I can say about our experience. The installers were fabulous, professional and respected our home. The panel production far exceeds what we were projected to make. I am VERY glad we went solar and went with Astrum.... read more
Type: Residential Electric
Reviewed: 08/09/2014
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