Steven Laken

, MA

Reviews by Steven Laken

4 Reviews

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New England Clean Energy

Had them install a 12kwh system. First the good. The installation is nice. The wiring and look is professional. Now the bad. They didn't return calls to confirm the installation time, they forgot to call for the inspection and just showed up, they left a lot of trash, cigarette butts, screws, and electrical waste where they were working, I requested they not post a picture of my install but they did, and currently I have a panel out after less than a month and state they are too busy to come out and fix it despite being told they would have it fixed in a week, and I had to tell them there was a problem despite being told they would constantly monitor the system. So, I am a little concerned about what value their warranty means if they can't help fix my system after 7 days when it's been less than 30 days of the install.

Type: Residential Electric

Reviewed: 06/27/2017

Below Average
To our customer: We apologize for falling short of your expectations and our own. Taking a week to contact you to schedule the service visit is unacceptable. We have changed our scheduling process to avoid delays in the future. Also unacceptable is trash being left at the work site, especially since we pride ourselves on being “the cleanest crew in New England”. Recent staff changes have addressed that problem. A data entry error when you withdrew your permission for us to use photos of your solar resulted in the photo of your system being posted online. We understand your frustration on all these points, and will do everything in our power to win back your trust while providing you with decades of trouble-free solar.

SunPower

1 panel stopped working in less than 30 days. I'm still waiting for it to get fixed and it has been out for more than 10 days.

Type: Other

Reviewed: 06/27/2017

Substandard

SolarBridge Technologies

Seems to work fine.

Type: Other

Reviewed: 06/27/2017

Good

PL-SUNP-SPR-305

1 panel stopped working in less than 30 days. I'm still waiting for it to get fixed and it has been out for more than 10 days.

Type: Other

Reviewed: 06/27/2017

Substandard
Jeremy@SunPower
07/30/2020
Hi Steve,

I'm sorry to hear you experienced a system issue. I looked your site up and don't see that any warranty claims were reported to SunPower directly. Was your installer New England Clean Energy, LLC able to address the issue?

Please send me a private message if you happen to need any assistance from SunPower.

Thanks,

Jeremy Bull | Executive Service Manager

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