While I'm happy that I have gone "green" on my energy services, I have mixed emotions with how I've gotten to this point. Having decided to install solar late in the SREC II program, I felt rushed to make a decision before the program ended. Being a person who likes to make sure a $40K purchase is indeed the right purchase, I would've liked to understand all of the mechanics before signing the agreement. The sales process seemed to start off fairly well, but once I started asking questions, it seemed as though my questions/concerns weren't being addressed. Instead I got responses that were either generalized in nature &/or steered me towards manufacturer warranties...nothing that made me feel as though Boston Solar was standing behind the product/services they offered (both panel & my specific installation). Having known many others who installed SunPower panels, I reluctantly (and concerned about timing) pushed forward with Boston Solar.
The approval process went very smooth. I ended up financing my system, which again left me feeling a bit "lonely" in the decision making process. I received only 1 referral from Boston Solar for a bank that was approved to participate in the solar loan program. Again, after doing a lot of research on my own, I figured out that the referred bank had a higher rate than others & required me to use a specific solar aggregator. After choosing a different bank, I then had to choose an aggregator. Again, Boston Solar referred me to 1 solar aggregator company w/no other guidance. And again, after doing a lot of research on my own, found a different aggregator whose commissions were 30% less than the referred aggregator!
We've finely reached the install phase. I will start by saying the crew we had was very nice. However, I do think they lack some common customer service skills. Things like trash blowing around a customer yard, use of profanity & the fact that my driveway seemed like it was an outdoor "rave" party w/bass thumping, profanity laced, music is a bit of a turnoff. The install took about 6-8 hours (spread out over 2 days) & seemed to go smoothly (even though they did hit my septic system line...after being forewarned). As for the panels, they appeared to be nicely installed. As for some of the piping that was installed, the craftsmanship could be better (i.e. crooked pipe coming out of 1 building, caulking job that looks like someone was just finger painting it on, damaged dryer vent, etc.). Nevertheless, the system is installed, has since passed inspections (without issue) & is currently running.
I think the customer relations staff at Boston Solar were great. They seemed informative & able to answer questions &/or assist with completing documentation when it was needed. Unfortunately, you don't get to the customer relations staff until you "sign on the dotted line" and there's a lot to be learned before you sign.... read more
Type: Residential Electric
Reviewed: 03/31/2017
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