Reviews by winton

Since my last review the vice president of 1st Light Energy, contacted me to remove my review. Todd threatened to withhold my referral money until I took my review down. I reiterated to Todd my grievances with the installation process and customer service but after 5 mins of speaking to Todd I realized he had no idea about my ordeal or the similar dilemas all my referrals were encountering. He proceeded to give me the same misinformation I received from the other reps and showed no empathy. It was clear he didnt care about anything except getting this review down. This is a very small company. You have your choice of 2 reps Tammy and April. This establishment appears to be working out of a very small office. At this juncture I can care less about the referral. I pay extra for good service. None of my issues were resolved and the call ended with Todd, the vice president, unsuccessfully trying to bully me to take my post down and abruptly ending the call. You cant make this stuff up. The culture of poor customer service appears to start at the top and trickles down to the employees.