Reviews by Ken Nguyen

Tesla Energy

For the last 3 months I'm still waiting for a replace part from SolarCity. Below is the actual email from me and customer service which is no service at all and I get the same type email from them everytime. I'm sicking tire of Solar City so stay away from them.

Re: [#690200] Been waiting for a replacement power verter for over a month
CC
Customer Care






Reply|
Thu 1/5, 3:54 PM
You
Dear Ken

Thank you for responding!

I sincerely apologize for this delay. I can assure you that I will continue to monitor your account until your system is completely repaired. Once I get more information from the Warehouse Manager I will be able to provide a timeline for completion.

I hope this helps you! If you have any further questions or concerns please call the number below or respond to this email. Thank you, and have a wonderful rest of your day!

Kind regards,



Jasmine Alexander
Email Customer Care Specialist | SolarCity
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t: 888.765.2489, option 1
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Get control over energy costs with America’s #1 solar provider.
CA CSLB 888104, MA HIC 168572/EL-1136MR.

On Wed, 4 Jan at 1:37 PM , wrote:
Thank you for your respond to this issue. I have been waiting for the repair a few weeks ago and also waiting for any information regarding the part but never got any information until I put in this service request. The only response I got is this email and basically the same respond that I called in a few weeks ago about the part that is needed for the fix. So if I don't here from you that mean you don't have the part in or you have no information on the or you have no ETA? This is ridiculous because Solar City is a company advertised as a nation wide install solar energy and can't even get a part for a simple fix? Sorry to start a new year like this but I have been very patience and I need to get an eta to this fix please.

Sent from my iPad

On Jan 4, 2017, at 1:49 PM, Customer Care wrote:

Dear Ken

Thank you for your writing in! This is (Name Hidden for Privacy) with SolarCity Customer Care, I hope you are doing well.

I apologize for the delay in completing the repairs on your system. After reviewing you account, I see that the parts needed to fix the equipment had to be ordered. I will reach out to the Warehouse Manager to get an update on the order. Once I receive more information I will be sure to follow-up with you.

If you have any further questions or concerns, please don't hesitate to contact us at the number below or respond to this email. Thank you, and have a wonderful rest of your day!

Kind regards,



Jasmine Alexander
Email Customer Care Specialist | SolarCity
-----------------------------------------------------------------------
t: 888.765.2489, option 1
-----------------------------------------------------------------------
Get control over energy costs with America’s #1 solar provider.
CA CSLB 888104, MA HIC 168572/EL-1136MR.

On Tue, 3 Jan at 9:40 AM ,wrote:
I have been waiting for a replacement power inverter for over a month and still have not heard anything. What kind of customer service is this? My inverter been bad since back in November 8th, 2016 and today is January 03, 2017. I would expected a great service from Solar City and this is a lease panel and I have been paying monthly lease to you solar city but for the last couple of months I don't get any saving from solar energy.and even I have to pay more for nothing. Please let me know what is going?
690200... read more

Type: Residential Electric

Reviewed: 01/16/2017