Clean Solar did a great job on our 18 panel home solar system. They were direct and honest with their proposal and there was no pressure or funny business. When I told them I needed a few months to make a decision, they were fine with it and Bryon, our account manager, checked in regularly and unobtrusively to ask if we had any questions. I did and he answered all of them throughly. I had contacted three other solar vendors, including the big and prominent one, and none was as willing to spend time and talk through my questions as Clean Solar. Clean Solar ended up putting together different five proposals as I changed what I was interested in with no issues. They gave me choices and options and told me the advantages and disadvantages of each. The big company never stayed in touch, when I called them later the contact I had originally had left the company, I was told someone would get back to me and they never did. But in addition, they were inflexible by favoring leasing over buy, and their pricing was not as good as Clean Solar for buying vs leasing.
That approach to customer relations continued after we signed the contract. They kept us informed about what would happen and what did happen every step of the way. They let us know that Los Altos inspectors might expect to come into the house to inspect the smoke alarms, and what we needed to do ahead of time to be prepared. They handled the inspections and permits without me having to get involved, as well as working with PGE to get them to sign off. They made sure we approved ahead of time where each piece of the system went, including the proposed location of the inverter. The installation process took two days, and went smoothly. All employees were very professional and customer focused. Bryon followed up after the installation by coming to our house, going over paperwork and maintenance suggestions, as well as reviewing with us the details of how the system worked.
Having gotten proposals from many vendors and seeing so many negative reviews in Yelp from others, I highly recommend Clean Solar.... read more
Type: Residential Electric
Reviewed: 10/01/2016
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