MDX

Reviews by MDX

1 Review

Enphase Energy

I purchased a 10 kW ground mount system with no shading issues.

I had 24 - D380's installed in 2011. 8 failed in the first two years. The installed stopped swapping them out after 2 years, despite their 5 year warranty.

Today I have an 11th failed unit, contacted Enphase support over a month ago and have yet to receive a response. I have even had one warranty replacement fail.

There are grid-tie string inverters on the market, some will supply emergency power (as long as the sun is shinning) locally when the grid is down.

I gave them one star only because the site would not accept anything lower !!! :o(

Type: Other

Reviewed: 07/24/2016

Substandard
MDX
07/24/2016
If an installer suggests Enphase - RUN !!!
Dear MDX, my name is Charlotte and I run the Customer Advocacy program at Enphase. I recently learned of your feedback on the SolarReviews site and we are very sorry for this experience. I would like to help resolve your concerns. My direct line is (877) 797-4743 extension 7250, or you can send me an email at charris@enphaseenergy.com with a contact where I can call you at your convenience.

Thank you for your time and I look forward to hearing from you.

Warm regards,
Charlotte

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