Reviews by ctrider

Con Edison Solutions (formerly Ross Solar)

Some friends had good luck with Ross, so we thought we were making a good choice when they came to town. We were partially right ... the system, once it was turned on is working very well (2 months so far) and I couldn't ask for a more professional install team (electrician and panel installers).

Problem 1: After the panels were installed we found out from the town inspector that our roof was supposed to be reinforced (per engineers report from 5 months prior).
Problem 2: we could have done the upgraded when we redid the roof, if we had known.
Problem 3: their inspectors (the guys who delivered house measurements / information to the engineer) made mistakes about the structure of our house.
... Actually, since they reported less structure / supports then were actually in the house, it was what allowed us to keep the system.
Problem 4: Ross was slow to respond ... The issue was discovered at the beginning of November and only fixed near the end of December. I was ready to demand that the panels be removed because of a fear of a winter similar to 2014/2015.
Problem 5: Because of not taking care of what the engineer said to do in his report, Or "go live" date was delayed 2 months.
Problem 6: What they talk about in the sales pitch isn't what's in their "all in one price". ex) The inverter system is supposed to come with an emergency outlet (labeled as a standard part in the inverter documentation), but we didn't know it wasn't included until after the install was complete.

Big Problem 7: The system size is not what the put in the contract. On the contract they list the system size at 7.3 kw , without any labels as to what they are referring to. As the consumer that number is the Total AC power that I can get.
But it is NOT!
We are getting at least 5% less taken right off the top! -- a max of ONLY 7 kw!
(even before considering that the equipment is less than 100%).
Now, if you do some research on the internet, part of the reason for this difference (7.3 kw dc --> 7 kw ac) is standard industry practice to get the best results over the entire year. If I had known about this when we signed the contract, it would have been acceptable. But realizing it later ended up pushing their rating down.

Problem 8/9: Other friends have been having issues (kind of cancelled out the good feelings we got from the friends who were some of the first to get solar in town)

The GOOD!!
As I said the installers did superb work.
Once the system was turned on, it is performing great.
We've had a lot of sunny days during our first 2 months (mid Jan - mid Mar), but I think the panels will have taken care of 80% of our electrical needs already!

At the end of the day, I am happy I went Solar and look forward to very small electric bills, but I wish I didn't need to go through 4 months of headaches.... read more

Type: Residential Electric

Reviewed: 03/16/2016