Christopher & KaLena | Palmetto, Florida | 03/07/2024
An Amazing Experience ~ we are happy!
Urban Solar did a very professional job, installing our solar. Several of our neighbors had solar before us and had shared with us many of their "not so great experiences". So we were unsure whether to even go solar, but we did our homework and our research. We connected with Urban Solar through a recommendation, and have been completely satisfied! Urban Solar held our hands each step of the way. There were times that we had to call them for clarity, but they always provided the answers to our questions. They have continued to be helpful in providing assistance, after the installation, which makes us even more confident that we made the right decision. It has been several months and we are very pleased with our decision. Urban Solar has helped to make this a "turn-key" and practically "flawless" experience. We are very pleased!
Rog | Titusville, Florida | 12/22/2023
Incredible experience start to finish
We have been interested in solar for years. We were finally able to find a deal that made sense and saved our family money. I would like to say working with my project manager, Tess D'Armetta, was better than I could have ever imagined. Tess would keep me up to date with our solar project each step of the way and was always available when I had questions.
Kevin Payne | Cape Coral, Florida | 09/19/2023
Great Company
Great company with excellent product. We've only had 1 issue with a microinverter, but they were able to quickly replace the faulty part at no charge. All personnel involved with the project were very professional and knowledgeable about Solar and their respective product. Would highly recommend!!!
Jose Loasiga | Miami, Florida | 07/03/2023
Bad service!!
I’ve been waiting for months for you guys to come back and fix the bad installation that was done 3 years ago! My roof is leaking and they came and dropped the panels. I can’t get a hold of anyone!!! My power bills have gotten worse! Paying about twice before the panels! Please avoid them!
Alisia Brown | Fort Lauderdale, Florida | 05/26/2023
Lack of service
After waiting for 2.5 years for batteries I thought my problems with this company were over. Wrong!! My 50,000.00 System is under producing. After 3 calls for service an appointment was scheduled for today. No call no show. Called to find out that everyone is in a safety meeting and no appointments should have been scheduled for today.
Hans Bodenweiser | Plant City, Florida | 05/08/2023
I wanted to personally thank Tess from Urban Solar for making my solar experience a very pleasant one. From the beginning Tess explained the process and checked in with me each step of the way. She made herself available for questions and always followed up to make sure that I was taken care of. Her assistance from beginning to end gave me the security I needed during the replacing of the roof, the installs and inspections. I am now a proud owner and would recommend Tess and Urban Solar if you are considering making the switch to solar.
John Priddy | Fort Lauderdale, Florida | 03/30/2023
Good company but a long hard road
I actually like Urban Solar. They are a solid company with good products. However my journey was rough in some aspects. I think this comes down to the project manager. The first PM who I will not name, didn't track the project. I was pretty patient and she was full of excuses. She finally left the company and I got Chad. Then I saw what life was like with a real project manager. He was all over it. He was professional, polite , knowledgeable and totally responsive to questions. I think Urban had some business expansion and I suffered from that rapid expansion. The quality of the work was great and I love the system. As they are figuring out their process in light of high demand I do indeed recommend them
Taken advantage of seniors | Sebastian, Florida | 01/09/2023
RUN FOR YOUR LIFE -- DON'T LET THEM IN THE DOOR
every single thing they promised has not materialized. They are non-responsive, lazy, liars, and are costing me money, and more importantly sleep. I pay about 100 more a month on electric than I ever did before. We are trying to get our roof replaced since November and they still have "not been able to schedule" to have the panels removed and it is now mid January. They installed the panels on a 20 year old roof, assuring us that it would not be an issue. Plus there is no money coming on our taxes. It is a credit and applied against your taxes, but no money. Don't trust a word they say.
Adam | Port Saint Lucie, Florida | 12/27/2022
Scam Artists
They use third party sales reps to sale their systems. I was offered one option for panels that would produce 108% of my energy needs. After many promises from the sales rep, I signed the contract. Installation was alright, no major snags. I was told that my system would be monitored by Urban Solar for any issues. My system only produces 45% of my energy needs, which means I'm paying more than my original power bill. 6 of my panels also stopped working. No phone calls received about not enough power production or panels going down. Urban Solar has dodged every call that I've made. I've made BBB complaints that have not been addressed.