DeeVa | Wesley Chapel, Florida | 03/15/2024
Best in the Neighborhood
The crew was very friendly and efficient. They were on time and got the job done quickly. When I asked questions they provided the answers needed. I would recommend SunRun to anyone as my experience has been wonderful as this was the second installment with them from years ago.
Just Us | Yucca Valley, California | 03/14/2024
Solar experience good wrong
I Remember when a few Sunrun representatives knocked on my door and gave my wife and I good pitch about solar power and how we would save on free installation and panels how wrong we are going to be when came said we needed more solar panels to be able to save enough on energy it gets worse a Company name Freedom Forever sent by Sunrun added so call new roofing well everything got installed and when the rain came the roof leaks started and power outages as well they will give you the run around and really not care your well unless you press the issue every day. I also have friends and family that unfortunately got on with the same problem so if Sunrun or Freedom Forever comes calling or knocking send off.
LD | Evanston, Illinois | 03/13/2024
Unfortunately, my experience was not positive. After receiving an unsolicited call from Sunrun regarding their concern my existing panels weren’t producing enough electricity resulting in higher ComEd bills, it was recommended I speak with a sales rep to see how they could make this better. The sales rep went told me they could install an additional 7 panels (I have 14) for only a couple of dollars more per month for all of them. I was skeptical but was assured this would include both sets of panels. I was convinced based on what I was told several times over multiple conversations, along with the fact that 1/2 as many panels wouldn’t cost more than my original 14. When 2 separate Sunrun bills came plus a ComEd bill, I called to ask when these bills would merge. I was told I signed a contract for only the 7 additional panels. It took months for Sunrun’s sales leadership team to decide that they would not honor what my sales rep assured me, even though I had an email stating she was sorry she confused me with the offer. Lesson learned. I would not do business with this company given the chance.
Jenn Mora | Lakeside, California | 03/13/2024
Great communication and service
Katie | Land O Lakes, Florida | 03/13/2024
Great experience !!!!
Watts by noon and unstoppables crew were amazing! So professional, fast, reliable and very informative!! From start to finish point of sale to install has been painless!! Jake Lissau, Drue Pisha, James Oasis, Tyler Robbins and Jamey hardebexk are exceptional workers!!
Jordan Uehara | Riverside, Rhode Island | 03/13/2024
Quick, easy installation. No problems
John | Dedham, Massachusetts | 03/13/2024
Worth it.
Everything went swimmingly. I couldn't of asked for a better crew.
Karen Johnson-Evans | Baltimore, Maryland | 03/12/2024
I got SunRun back in 2018 this has been the worse experience I have ever encountered. I had a sales rep that came to me home lied to me and my husband told us it was 10 year contract. Said that she needed to do the contract on my computer she must have skipped parts and had me to intimidating the process while she was a fraud. I reached out to the company because once I found out what she had done her boss told me she was fired and that he would assist me. I told him what happened he said get the install and he would help me with what she had done. After contacting the company several times he then stopped calling me after the install, he made me feel comfortable until about a month later then no more callbacks. I been trying to get help from this company for 6 years and all they do is brush me off. He no longer work for the company either so I feel like I was scammed with the door to door rep. I hope that anyone that deals with this company be on alert for these type of matters. Talked to a manager today that told me I would need legal help because both of the people that was involved no longer work for the company what a mess and a scam at the same time. Trust me trying to get some help has been hell on wheels.
Matt Garcia | Ripon, California | 03/12/2024
Equipment failure
We have only had sunrun for 2 years and the computer failed on the system. Each time a tech was supposed to be sent out they showed up late or did not contact us they would be late. The computer had failed and they could not get a replacement for 2 months. This was during the peak time of summer. They informed us we would be compensated once the system was back up and are now telling us they will review it on our anniversary date, meanwhile we have a $2600 true up bill due in early April.
Chris C | San Diego, California | 03/12/2024
Install
Ricky, Victor, Omar and Markey were very professional. They were very quick to start to work on my install and worked till the job was done. They made sure to keep me informed of each step of the installation process. They are a great crew!