SunBug Solar

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Updated: 16 July 2022
Installer

Installing solar since 2012

SunBug Solar logo

4.24 from 18 Reviews

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SunBug Solar reviews


4 stars

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2 stars

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4.24

Avg. rating

Breakdown of consumer reviews

Sales Process

4.7

Price as quoted

4.7

On schedule

4.6

Installation quality

4.5

After sales support

4.3

Latest good review thumbs up

Dennis Toomey | North Andover, Massachusetts | 04/09/2023

I highly recommend Sunbug Solar

The panels and batteries work as advertised. Although the scheduling process took longer than expected, the installation was completed relatively quickly. The system designer was top notch and the office staff was excellent with communications and follow up questions.

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Latest bad review thumbs down

ZED1 | Hopkinton, Massachusetts | 07/02/2021

Poor service and warranty

SunBug botched our installation, installing only one cable from the solar panels and our house had to be torn up to solve the install problem. We gave them a pass on that, as we are all human. However, after months of service the fuses started blowing and we learned from their technician that the $50k+ system had extra cheap AC disconnects, which he said he would replace for free. His boss scolded him and after more blown fuses, with no real info, the company says they know it is the grid, not their fault and want an extra $750 to correct their poor install. So much for a warranty and good customer service.

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Pablo | Quincy, Massachusetts | 07/16/2022

mr

I am very satisfied with my Sunbug solar Installation, which included my house and a separate garage. Design, installation, inspections, and commissioning all went very well and on schedule. Everything was neat and laid out  nicely.  On the fly tweaks  worked well. They were not the  least expensive but it was well worth it. Over the first/previous  six months my solar electric production has been right on target. 

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Daniel LaValley | Southampton, Massachusetts | 06/13/2022

home run

I check with over a dozen solar installers and decided to go with sunbug becuase they offered the best quality to price ratio

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Scott | Allston, Massachusetts | 03/31/2022

Top notch!

I'm very picky about my contractors because I'm a stickler for details and craftsmanship. I want to work with the best people who work with the best equipment and use technicians and know their stuff inside and out. Those people work at SunBug. At every step of the way, SunBug was listening to me, keeping me informed, and taking careful notes. My 19th century house has a mansard roof with a complex internal support structure, and SunBug was so diligent in their measurements for the structural engineering work that they measured and re-measured to make sure they designed it perfectly. I knew at that point that nothing would be left to chance. Sure enough, when they showed up to do the installation, everything had been planned and drawn out to the last inch. These people are the pros!

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Laurie | Milton, Massachusetts | 09/08/2021

Found the roof leak under my panels

The Sunbug tech guys were great. Arrived right on time, got to work. The techs quickly found the roof leak under my panels, caused by *squirrels* nesting under there >:-( and fixed it. I've had my panels for 7 years and this is the first issue I've ever had. Very pleased!

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Sun power | Wayland, Massachusetts | 10/10/2020

Install great. Post-installation support poor

SunBug installed our system summer 2019. That went great. But they pretty much ignore me when I ask them back to do maintenance and to fix a software problem. Over a year of emails and nothing done.

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LindsayL | Somerville, Massachusetts | 06/15/2020

I will hire them again

Professional and friendly. Easy to deal with. Better price than other bids I received. On time. Installation went perfectly and left the site perfectly clean. When I put an addition on my house, I will hire them again.

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murrison | Arlington, Massachusetts | 11/10/2019

Great company with great service

SunBug did a solar install on our two-family shared residence (for both units). Great experience working with the team to decide on the approach and later, working with our general contractor (who was doing a dormer for us at the time) to get the install done at the appropriate phase of the construction project. Highly recommended!

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Excellent experience with Sunbug | Cambridge, Massachusetts | 10/13/2019

Excellent job, great company to work with

We had a complicated situation of removing an old solar array because our roof was falling apart, and deciding what to do next. We spoke with several people in our area who are very knowledgeable about green energy, and got several recommendations for Sunbug. We also spoke with a few other companies. Both because of the recommendations from people we trust and because they were so easy to communicate with, we chose Sunbug. They were great at helping us think through what our various options were, creating several designs that we could compare in terms of cost and energy output, as well as financing options The planning process was great, but so was the rest of the project. Their team clearly communicates with each other because they kept us informed every step of the way. There was a new process for the local energy company to follow, which caused our installation to be delayed, but because the Sunbug people kept us well informed, we felt fine about how things were handled. The installation went very well and the array is working perfectly, generating much more energy than our first system.

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lassiepup | Concord, Massachusetts | 01/10/2018

Solar Install - Excellent job all-around

I hired SunBug to do a 28-panel solar install on my house. I had already done a lot of research before getting quotes, so I appreciated that SunBug didn't try to push anything on me. I explained what I was looking for, and they gave me two preliminary quotes by email to help be decide between panel types. The whole pre-install experience was very satisfying as was the process of getting all the documents signed and approved (all done on-line), and the quote was quite competitive. <br /><br />They did the install about a week earlier than scheduled, and were done in a day and a half. Everything was very professional - the install team was courteous, neat, and accommodating. All permits were filed, all inspections were done, and they dealt with a couple of post-install monitoring issues as soon as I emailed them. <br /><br />All in all, the entire process was both painless and seamless. Based on my experience I'd gladly recommend SunBug to anyone looking to go solar.

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solarenthusiast | Natick, Massachusetts | 06/30/2017

Great company & stand by their work

SunBug did a 50+ panel array on our home. We were very picky customers -- we wanted the installation just so. They did a great job with the initial system design, accommodating our specific requests, and following up to make sure we were satisfied. Since then, we've had two minor concerns and/or maintenance issues which they've addressed very quickly (within a week in both instances). We've been very pleased with their customer service -- they stand by their work.

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Office locations


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Massachusetts - Somerville

411A Highland Avenue Suite 312, Somerville MA, 02144

Massachusetts - Westfield

66 Westfield Industrial Park Road, Westfield MA, 01085

Massachusetts - Westfield

66 Westfield Industrial Park Rd, Westfield MA, 01085

Massachusetts - Woburn

2A Draper St, Woburn MA, 01801

Contact SunBug Solar


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Head Office
411A Highland Avenue Suite 312, Somerville MA, 02144
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SunBug Solar