Very disappointed customer | Santa Clara, Utah | 02/06/2024
No Customer service
They don't care about customers. There's no after sale support. You can't get hold of them from phone, email or text. Nobody will get back to you. I regret deeply for not switching to another solar company. Too bad I can't give negative stars. One star is too much for them.
Brian Constant | Irvine, California | 02/05/2024
Disappointed is an understatement.
We purchased our system over a year ago and it's only been operational for 2 months. It's currently dormant. During the last of 16 calls to you on January 29th, we were advised that we would be contacted with a schedule for service on the next day or two. No such luck. When we called again on February 5th a recorded message said that your phones were down! Our anxiety has increases accordingly. Please advise status.
Joshua De La Cruz | Yucaipa, California | 02/01/2024
Worst company I've ever worked with
Paying more now between the solar payment and electric bill than I've ever paid before. Was told that with the 150% offset, I will not pay anything. Can't get anyone from the company to respond to me. Would never recommend this company to anyone. Going to find out if any legal recourse can be taken.
Dave | Washington, Utah | 01/07/2024
Can't get anyone to return calls
We had a system put in in 2022 and it failed in July of 2023. They tell me I need an optimizer (which they had in stock) but I can't not get another to come and install it or give me a date they will. Meanwhile I am having to rely on total electric while the money I spent goes to waste! It seems that once they get your money, they don't want to deal with you. I have been calling or e-mailing them since the middle of November and have yet to hear from anyone. I would definitely NOT refer them to anyone!
Bryan Curtis | Temecula, California | 01/05/2024
No production on system on wait phone almost 2 hours
My system stopped working a month ago and currently on the phone with a recording saying wait time less than 5 minutes but right now it's been 1 1/2 hours with no pick up. Very frustrated. I need my system to work here in California or I'm going to be paying hundreds of dollars a month!!
Brigida weber | Janesville, Wisconsin | 11/29/2023
Extremely disappointed
I am extremely disappointed in solcius. I had non stop issues through the installation process,To turning it on, To all the lies of everything that they do not tell you. Extremely poor customer service. They always tell you they'll get back with you and then it'll be several days later with a text message they never call. I put $100,000 worth of solar panels on my roof. The first month they only produced 48 cents of electricity. I was told that it takes a month for them to start producing at full capacity. Now that a month is gone, now I'm being told it's 8 months before they are fully operational. So they are expecting me to be able to pay over $1,000 between solar panel loan and my electric bill for 8 months before my solar panels decide to start working. Also, I was told that the solar panels will produce electricity even if it's raining or they're snow.. now that I've had my first snowfall. The solar panels produce zero electricity during or after it snows. Next I am told I have to endanger my life and climb on a snow covered roof every single time it snows and remove the snow off of every single panel I have. I asked customer service if they would climb on their roof every single time it snowed and walk across the roof for an hour and she said absolutely not, but they expect their customers too. It is just one lie after another with this company. I'm at the point where I wish I could rip every solar panel off of my roof at their expense and have them take them all back and get out of my loan and never look at another solar panel again in my life. Don't trust the sales reps in this company. They will say what they have to to get a sale.
Terry Chin | San Juan Capistrano, California | 09/09/2023
Don’t use Solcius!
I’ve had Solcius put in a system with battery and it only lasted for couple months before the battery failed (on July 1). It is covered under warranty but I’m still waiting for the replacement. Solar Edge claimed it has been sent but no one at Solcius knows what hold up is.
LiveBoldly | Temecula, California | 09/07/2023
Find a Better Company that Stands Behind their Work!
I had my system installed in Dec 2018 and activated in Jan 2019. I just finished the replacement of my 4th inverter on my 5 year old system. Without fail, my inverter fails during early/mid-June and it takes 6-8 weeks to get the inverter replaced. Solcius says they will reimburse for lost production and not to worry about how long it takes to get the inverter replaced. I called today, after my system was down for 44 days and they offered me $25. My system is a 34 panel 10KWh system... $25 is insulting. The Solar Edge inverter they keep installing has been garbage as well. Super disappointed in the system and waste of time/money managing it.
Dorothy | Albuquerque, New Mexico | 08/29/2023
Bad Just BAAAAD
Bad company!!! Your rep in NM tricked my elderly parents into purchase stating tax incentive even on Social security, NOT the case as that was the whole reason for the decision. Rep lied, misleading, misinformed or not educated about tax incentives on SSA income! Bad!!! Now they are stuck on a contract! Will pursue this along with other dissatisfied customers!!!!
Robert Tucson Az | Tucson, Arizona | 08/07/2023
HORRIBLE COMPANY & CUSTOMER SERVICE
DO NOT BUY SOLAR FROM SOLCIUS! WARNING! The CEO and employees have different versions of how they view Solcius from Horrible to, "I have to keep my job excuses". Install team hates the CEO and says he doesn't care a bit if complaints come in, he still makes his solar money! Audios of Solcius Customer Service telling me they feel Solcius owed us money for time loss and inconvenience charges". The saddest thing about this whole thing is that the CEO lives in an nice home where he doesn't have consequences for his actions and the TERRIBLE reviews of Solcius continue to pour in how terrible they are. I experienced the WORST company of a life time being Solcius Solar. Of course you will see every excuse in the book as a response after I write my review. I spent a whole year dealing with destruction of my property to almost our house catching on fire. The Solcius electricians shorted out our AC Unit and had to spend thousands of dollars to replace it. Solcius sent me a cashier's check to hire a new electrical company but refused to replace our AC unit blaming it on poor workmanship. The AC unit was working PERFECT before Solcius set foot on our property. The Executive Asst to the CEO said Solcius owed us money! The Customer Sales Reps said Solcius owed us money! The Install guys said Solcius screwed up bad! The GM of Solcius called me and apologized and said he would take care of me with reimbursements! All a lie! Electricians blew our microwave up and shorted out all the outlets including the AC unit. They left bare wires hanging out! (Have pictures). The install Supv agreed with shorting out our AC unit, but said his boss told him to blame the AC unit. He went on to say that he is not an AC guy but was told to report it as an AC issue. The install guys installed the inverter box in the wrong location of the property. Tucson Electric Power Company said Solcius screwed up! Much much more but to much to list! The sales Rep for Solcius said Solcius had so many accounts that went bad, but the CEO could care less! The install took forever with inside blaming and fighting going on at Solcius continuously finger pointing! I have 4 other customers of Solcius in Arizona that were paid out and screwed over by Solcius in workmanship, customer service, and install work. Solcius is going to laugh at this review because of the failure on their part. All I want is the CEO to pay me for the AC unit and inconvenience of me being without AC for 3 months in the middle of the summer in Tucson, Az at 100 plus temperatures. We were forced to stay at hotels and relatives homes. When Solcius sent a check to reimburse us for the electrical work they delivered it to the wrong neighborhood and caused another delay. I hope this message goes back to the CEO and understands as a retired law enforcement officer and serving Arizona for 25 years, you should be embarrassed of your company and the service that I received and I will spread this word for the rest of my life to people wanting solar to stay away from the Solcius Company! Send me HALF the money for the AC Unit and I will write the best review about Solcius making up for their mistakes! You know who I am Mr. CEO, Kelly Walker. Do the right thing and call me personally! That's all I ask for. I have NEVER hired an attorney because all I want is your call. I believed in your solar company and bought it, now do the right thing for me please! Robert G. Tucson, Az. Solcius Rating: HORRIBLE