PacificSky Solar

Verified profile
Updated: 24 October 2020
Installer

Installing solar since 1994

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4.22 from 48 Reviews

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PacificSky Solar reviews


3 stars

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2 stars

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4.22

Avg. rating

Breakdown of consumer reviews

Sales Process

4.6

Price as quoted

4.9

On schedule

4.5

Installation quality

4.6

After sales support

4.8

Latest good review thumbs up

littleleevan | Los Angeles, California | 11/14/2019

LOVE my new solar system!

LOVE my new solar system!!! I feel so hip!!! Jeremy at Pacific Sky Solar was phenomenal. He goes over and beyond - 110% - white glove service. So very pleased - no money out of pocket - just my monthly FIXED RATE electric bill which is LESS than what my LADWP bill was - win win. I cannot believe I waited this long to go solar. Email jeremy@pacificskysolar.com for your free energy consult - you will not be disappointed!

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Latest bad review thumbs down

Mr Valley | North Hollywood, California | 10/06/2022

Worst experience ever - stay away!

I don’t post many reviews but this one I feel obliged to write so other people don’t have to go through what my family and I have gone through. PacificSky Solar has cost my family time, money and extreme stress. I will clearly describe why you should NOT choose PacificSky Solar for your solar panel installation. Most importantly they cannot be trusted. They have proven that time and time again. 1. Not saving money: A main reason I installed solar, which the company sold it to me as, was that this would save us money and that we would be self-sufficient electricity wise, this did not happen but the opposite. My max production capacity during the best months of the year (live in the Valley) is about 900 KWh / month. The problem is that my need during the hottest months amount to about 1,200 KWh / month (1 EV car) which means that I must pay additionally to LADWP every month. I will never save any surplus to my LADWP NEM Bank which means that I will constantly have to buy additional electricity from LADWP throughout the year. All in all, this means that due to the fixed financing cost of the system I hardly save any money at all during the summer months, and I will lose money during the winter months compared to not having solar panels at all!! I had to spend a lot of time making sure nothing was wrong with my solar meter, LADWP account, my power production etc. A lot of fact finding. I got no support they were just blaming someone else all the time. All this despite providing actual LADWP invoices and actual electricity usage up until a few months before the installation date. A major mistake. 2. Damaged my roof during install: My install was finalized in November 2021 just in the beginning of the rain season in Los Angeles. After the solar panel install my roofer did a yearly review of the roof and noticed several major mistakes. During the install they had broken 16 tiles that had not been replaced. In some cases, they had just tried to glue the tile pieces together. Several cases of lack of sealing/water proofing after drilling directly into the roof. This is just a few examples of the problems they created. They never notified me about this but just left the roof as is. My roofer said that it was a severe safety issue (roof can completely cave-in after a few years) and risk of water leaks (roof completely open in some areas). 3. Water leaks: And surprise surprise I got water leaks in my kitchen/living room ceiling (multiple times) first time while away on vacation. They needed to come back twice to fix the roof and replace the tiles and repaint the whole inside of the ceiling. I have still not had the chance to confirm that everything is OK with the roof. 4. Scratched solar panel installed: One solar panel was completely scratched up, but they went ahead and installed it anyway. Had to complain to have it replaced. I wish you all the best with your solar panel install. For your sake go with another vendor. For all of you that have done an install with PacificSky Solar please call your roofer and do an inspection of your roof asap.

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John | Northridge, California | 10/24/2020

WARNING!!! DO NOT DO BUSINESS WITH PACIFICSKY SOLAR!!!

PacificSky Solar employees MISLED my wife and I about who they worked for by telling us that they worked for the City Of Los Angeles/Los Angeles County...VERY MISLEADING AND DECEITFUL!!! PacificSky Solar also MISLED us by telling us that they would give us 2 electric vehicle chargers, but they ended up installing only 1 electric vehicle charger. They OMITTED the second electric vehicle charger from the contract...AGAIN, VERY MISLEADING AND DECEITFUL!!! PacificSky Solar MISLED us by saying that we would get a refund check from the State Of California in the amount of approximately $15,000.00, but we only received approximately $6,000.00 (not even half of what they told us we would receive)...AGAIN, VERY MISLEADING AND DECEITFUL!!! PacificSky Solar recommended we install 27 solar panels to make our electricity charges on our L.A.D.W.P. bills decrease to $0.00, and give us a credit toward the water and sanitation charges on our bills. However, our electricity charges have not gone to $0.00 like PacificSky Solar MISLED us to believe they would, even though we had 30 solar panels installed (3 more than they recommended). SINCE THE SOLAR PANELS WERE INSTALLED, OUR L.A.D.W.P. ELECTRICITY CHARGES HAVE NEVER DECREASED TO $0.00. SO NOW WE NOT ONLY HAVE TO PAY FOR THE LOAN FOR THE SOLAR PANELS, WE ARE ALSO STILL HAVING TO PAY FOR ELECTRICITY CHARGES...ONCE AGAIN, VERY MISLEADING AND DECEITFUL!!! A few of the solar panels that PacificSky Solar installed on our roof were supposedly new but they were SCRATCHED...POOR QUALITY, INCONSIDERATE, UNPROFESSIONAL, AND TERRIBLE CUSTOMER SERVICE!!! PacificSky Solar MISLABELED MORE THAN HALF OF THE CIRCUIT BREAKERS in our circuit breaker box, which we then had to take the time to correct ourselves...UNSAFE, POOR QUALITY, INCONSIDERATE, UNPROFESSIONAL, AND TERRIBLE CUSTOMER SERVICE!!! When PacificSky Solar had finished the installation work, they LEFT A BIG MESS BEHIND which we had to clean up ourselves - broken pieces of wood, a few dozen nails and screws, and other various materials...ONCE AGAIN, UNSAFE, POOR QUALITY, INCONSIDERATE, UNPROFESSIONAL, AND TERRIBLE CUSTOMER SERVICE!!! Over the past year, I HAVE SPOKEN MANY TIMES TO MANY PEOPLE AT PACIFICSKY SOLAR. THEY ALL SAID THEY WOULD TAKE CARE OF OUR CONCERNS. BUT THEY WERE JUST CONTINUOUSLY MISLEADING US AND NEVER HAD ANY INTENTION OF HELPING US, BECAUSE NOW THEY ARE SAYING THAT THEY WILL NOT HELP US. JUDGING BY SOME OF THE OTHER REVIEWS WE HAVE SEEN ON OTHER WEBSITES, OURS IS NOT AN ISOLATED CASE - THERE APPEARS TO BE A PATTERN OF PACIFICSKY SOLAR AND THEIR EMPLOYEES MISLEADING AND DECEIVING CUSTOMERS...UNACCEPTABLE, MISLEADING, DECEITFUL, AND HORRIBLE CUSTOMER SERVICE!!! Needless to say, WE ARE VERY DISAPPOINTED, VERY FRUSTRATED, VERY UPSET, AND EXTREMELY DISSATISFIED with how PacificSky Solar MISLED US, DECEIVED US, and TREATED US SO TERRIBLY, and we want to warn everyone - DO NOT DO BUSINESS WITH PACIFICSKY SOLAR!!!

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malibru | Pasadena, CA | 03/12/2019

When things go wrong...

In an earlier review, I castigated Pacific Sky Solar and said that you can't count on them to back you up when things go south. I'm happy to report that I was proven wrong. The owner of the company paid me a personal visit to make things right. I have tremendous respect for this. He was able to take full ownership of what went wrong and made reparations that I am more than satisfied with. Like I said in my original review, you can tell the integrity of a business not by how they act when everything goes well, but how they act when things don't go as planned. Well, Pac Sky Solar renewed my faith in their integrity, and so, because of this, I want my review to reflect that. In this day and age when they could have easily ignored my review and gone about their business, they chose, instead, to do the honorable thing. Well done, Pac Sky Solar. You're earned back my business, and you should consider them yourself the next time you want solar work done.

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Happy and pleased | Reseda, California | 11/16/2018

Happy and Pleased

Installation was completed in one day and produced satisfying results.

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Ktbyrd | Thousand Oaks, California | 10/03/2018

Happy Byrd

Thomas and Crew did a very good job from start to finish! Everything went as promised, and was amazed when I just received my first electric bill for zero dollars after running the AC a lot the month of August!

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Victor Chavira | Palmdale, California | 12/15/2017

Impressive

installation was very good overall. Sales person was amazing and promised everything. Quality control with Robert was very helpful and attentive. He helped me with the process of the monitoring. Only thing that needs to be approved is coordination with the permits. I would prefer the azimuth angle a little bit higher to get better efficient during the winter.

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Carol Brown | Sylmar, California | 11/30/2017

Wonderful

Solar City, did not approve of the project in the beginning and when I found Pacific Sky Solar, they made everything possible. I was really happy I went with Pacific Sky Solar mainly because of their service and the good reviews I have read. They have always been genuinely nice and always followed me through the project. Robert came out and was really helpful. He was able to work with my busy schedule.

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Rudy Nowak | Burbank, California | 11/14/2017

Its Done Up and Running

Eric was an excellent salesman and promised everything on the contract. Installation was quick and they were very friendly and neat and answered my questions thru out the installs. Customer service was awesome, always calling me and making sure I was up to date with the project. After support with Robert was very good, he was very knowledgeable and made it easy to learn for my wife and I. If anyone wants to come and look at the work, feel free to check it out on my house by making an appointment with Eric.

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Robert MacDonald | Long Beach, California | 11/09/2017

Very Professional

David was very patient, informative and made the sales process very easy. Installers were wonderful and did an amazing job installing the solar. Robert came to our house on time and showed us the monitoring system, and answered all my questions to my satisfaction.

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Carl Porter | Valencia, California | 10/30/2017

Professional

Excellent service, installation, and price.

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Christi Jones | Van Nuys, California | 10/26/2017

Up and Running

Installers did a great job, my roof looks wonderful now with the solar panels. Aymane was our sales person and he was very involved in the solar process in the beginning but in the middle of the project he was not replying back, or the response would be very slow. I would not recommend this salesman because the communication was very poor. After sales support with Robert was a great experience, learned the monitoring program. Overall, I am glad the solar system is completed.

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Service types


Residential solar - Grid tied

Energy audits

Residential solar - Hybrid solar systems

Energy monitoring

About PacificSky Solar


PacificSky Solar are solar industry veterans whose competitive advantage is our commitment to quality. We have been in business for over 20 years, installing more than 4,000 solar panel systems in Southern California.

Compared to the industry competition, we excel in every category:

- Panel Strength: Industry Norm 275 Watts PacificSky Solar 325 Watts

- Install Time: Industry Norm 60-120 Days PacificSky Solar 30 - 45 Days

- Contractors: Industry Norm: Subcontractors PacificSky Solar In-House

- Payment Options: Industry Norm: Lease PacificSky Options: Lease, Finance & Buy

Office locations


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California - Los Angeles

20640 Bahama St, Los Angeles CA, 91311

Service areas


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Certifications


Better Business Bureau American Solar Energy Society UL Certification

Contact PacificSky Solar


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Head Office
20640 Bahama St, Los Angeles CA, 91311