North Texas Solar

I had solar panels installed by North Texas Solar in 2018. A selling point for me was what seemed an excellent warranty. In March this year when my system quit reporting to Enphase, I found that the box where the Envoy (the device which reports your production and system status to Enphase) was mounted had filled with water and damaged the Envoy. Although the Envoy wasn't reporting, the panels continued to generate power so there was no hurry. I let Jake at North Texas Solar know about the problem and in a few days they came and installed a new water proof box and Envoy, all covered under their warranty as promised.

I think solar is great and hopefully I’ll have decades of trouble free clean power. That said, my experience with North Texas Solar has been horrible. Two install dates were scheduled and canceled last minute due to lack of parts. Don’t schedule unless you have all the parts! When they did come, they had the wrong parts and said, “We'll be back later.” When finally replaced, they did not work (yet another install visit). How about testing equipment first? They damaged gutters and said they were already damaged (the gutters were 3 days old - brand new). After three weeks I arranged for the repair. They were smoking on the job site. They had to be reminded to wear masks (we provided). They left a junk pile on driveway that I carted off. They left rails sticking out beyond the roof line (neighborhood eyesore) and said we’ll be back to cut. Two weeks later they were mad that I called to have removed. They created a potentially fatal trip/fall issue by routing electric cables over attic access stairs (now relocated wiring). They installed electric boxes in a manner that did not meet code and then wanted to argue that it was fine because code didn’t make sense (boxes were relocated to meet code). Every issue I had they denied, deferred, and deflected. My advice – shop around.