Mechanical Energy Systems

MECHANICAL ENERGY SYSTEMS and in particular, Donna Nepalitano and Chaley McDonnell are NOT TO BE TRUSTED. They only want to close the sale and take your money. CHARLEY IS ONLY IBNTERESTED IN CLOSING THE DEAL AND GETTING HIS COMMISSION. I have sent regular mail and certified letters to Donna Nepalitano to try and get this resolved. She assured me during the ONE pnone contact I have received from them over the past 18 months that they are very concerned about this and want to make sure their customers are very satisfied." crap During the initial sales pitch I pointed out several inconsistencies in the prospectus and financial numbers they quoted. They appeared to be quite surprised that anyone actually read their stuff. They promised to make good on money that is owed to me and GUARANTEED by Charley. 18 months later, no phone calls and no response. When their 'engineer' came out to insttall the panels on my roof, he wanted to place the solar panels between two large trees ????? It was ME who told them to place it back on the garage where the SUN COULD GET TO IT. There is no follow up once they get your money you will never hear from them again. I have talked to their installers who say that Charley will tell the customer anything without haveing any idea of what it takes to install some of their products. This is an on-going problem with them. Ask the installers. They just don't care.

I was fortunate to know someone who had MES install solar panels five years ago, and replace two which were damaged by a large tree limb which fell on them a couple years later, and was very pleased with their service both times. My experience with MES was excellent--lots of information, very experienced employees, installers and salesman. They also were helpful to me in navigating the project with DTE, our electricity provider, who seemed inexperienced and foot-dragging in doing their part. I recommend them heartily.

Darren & Valerie were outstanding in removing my of the "bumps' along this project.

Very pleased & saving money on energy daily!

It looks like my residential install for 2-3 panels for DHW wasn't profitable enough. After many promises that my quote will be ready "by the end of the week" and multiple calls and emails, I gave up. I believe MES is too busy with the high profit commercial installs than to be bothered by us resi's. If you are a homeowner, stay away ! Find a company that supports residential installs.

Emails not answered after work completed -- had to cal and leave messages. My main goal was to be "off the grid". At one time I lost my power in the middle of a sunny day and had no power (no battery backup - had to run a generator)... this is why I was Unhappy with Design Options provided. However I would still like to work with this contractor to see what options I have to fulfill my desire to be Off the Grid with power backup.

There was poor communication on the part of the installer with the landlord/other contractors such as plumbers who were trying to incorporate the MES system into our facility. MES should have been proactive and engaged in communicating openly and honestly with plumbing/electrical contractors- turned out that the plumber had to finish the installation and the tenants were then slapped with an extra very large bill to the landlord.

I had not realized how low the sun is in the winter relative to a specific tree and the amount of shade the system gets on the west side in the afternoon. I would have selected a different layout if I had known. I do know the sun is higher in the summer and this will change. But, possibly this should have been studied.

The Sales Rep is sometimes hard to get a hold of. If you call Donna in the main office, she is really good about taking care of you. She is by far the best thing about there company! I just felt bad about bothering her all the time when I wouldnt have to if the guys that work there would email or call back in a timely manner.

We are really enjoying our pool with the solar heater up and operating as expected.

Needed more info on reading meters & installation of enphase meter & internet setup. Needed a "final inspection" by installer with homeowner to turn over operation & answer questions. Deren was a delight to work with, tho frustrating in slow return of telephone calls & e-mail.

Daren and the MES crew were amazing. This is how you want your contractors to be. We made our house the oldest net zero house in America and the first in Michigan. We did not make our choice of solar lightly. We wanted the best and we found it. I`m a little worried about all the schlocky solar contractors popping up out there and using lousy equipment and poor design. MES has been around for 25 years and are completed committed to solar and have decades of experience and technical knowledge. Love these guys and I`m thrilled to have our system.

MECHANICAL ENERGY SYSTEMS did and excellent job. I intend to have them install a new HVAC system at later date also.

All staff members that we spoke with were extremely knowledgeable and answered all of our questions. There was a store display of the system and they gave us hard copies of the related specifications and documentation. The staff was extremely quiet and neat during the install and they were very professional and respectful when interacting with us. we would highly recommend this company to anyone.

I collaborated with Joe and Donna on a hy-brid solar heating system design that assists with making domestic hot water and assists with the house boiler heating needs (including a pool). Their knowledge of systems that have worked the best lead us to a simple and efficent design that can be expanded in the future. I was the contractor who installed the system with Joe providing technical advise to me throughtout the process as well as all the main solar components. I was first denied approval to install my roof mounted solar collectors by my Homeowners association over a year ago due to "aesthetic reasons". I filed a lawsuit and they recently settled by approving my design and installation. I was very fortunate to meet and work with Joe and Donna, who convienced me that Solar Heating could be done in Michigan and I know that with their vast knowledge of the solar systems they will convience many more people to go solar and do the right thing for the future health of the planet.

They were terrific - thank you!

I`m very happy with the level of customer service and expert installation

Great company - awesome! The best contractor I ever worked with.

Evertry area I marked truly fit the Mechanical EnergySystems Co.which is a refelction of Joe, Donna and their staff. I wuld highly recommend this company to anyone. We were able to complete this project due to a grant award; we would not have been able to do so otherwise.

MECHANICAL ENERGY SYSTEMS, INC. provides an exceptionally pleasant and competant experience. I loved every step of the way. Hal Newnan I`m a member of the Sierra Club, and am on the Michigan Chapter`s Energy Committee. This company, and the solar thermal hot water system they installed, were recommended by one of our top experts as one of the best improvements a homeowner can make to reduce green house gas emissions. Hal Newnan

nice folks-- very helpful I can only hope that more people will begin to use the resourses avail and look for future advances in tech for greater/better use.

Joe had done work for us years ago and did a good job. Permits were not required.

I also had them install a gas insert. they are great to deal with. Michigan Environmental Council was my source of information concerning government sponsorship.