Integrated Solar Solutions

Verified profile
Updated: 30 April 2020
Installer

Installing solar since 2004

Integrated Solar Solutions logo

4.25 from 18 Reviews

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Integrated Solar Solutions reviews


3 stars

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2 stars

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4.25

Avg. rating

Breakdown of consumer reviews

Sales Process

4.8

Price as quoted

4.8

On schedule

4.5

Installation quality

4.7

After sales support

4.6

Latest good review thumbs up

Soon Boo | Herriman, Utah | 05/28/2020

A great local company to work with.

We recently had Rick installed a 5.4kW/hr solar system. We went with Rick as: - he is local and competitive. We realized during our evaluation that other solar companies come and go especially their sales personnel. We believe Rick will be around to stand behind his warranty; -we learned from our due diligence that Rick himself also believes in solar power. We can tell from county records and Google Map/Earth that he has solar panels on 4 properties he owns. This is not the case with a few other solar companies we evaluated; It's also comforting to know Rick never cash our check for 50% deposit for a few weeks until our application was approved by the power company and the city. There is quite a bit going on at the back office and Jackie was good with her weekly update and state credit application. Tanner, his cousin and another installer who did the actual install were also very professional and accommodating. The system is currently working 6% ahead of annual estimated production despite some power clipping.

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Latest bad review thumbs down

Clifford | Eagle Mountain, Utah | 03/23/2018

Not what is was made out to be!

The sales associate made it seem like a great deal. We told him that we just bought the house and we didn't have any extra funds, so he said "I will crunch some numbers to see what can be done." He came back with a spread sheet that showed we would be getting a $6,300 incentive from federal to get people to go solar and a $2,000 incentive from state to go with solar power. He told us our out of pocket costs would be $12,700. We asked him if the tax incentive is going to be on top of what we already get back. We asked a few times and every time he said "yes it is on top of what you will already be getting back." We thought we would be able to handle that. The sales representative also told us that we would have it installed within 3 weeks. It took about 6 to 7 weeks to install. When it was taking so long to get installed, I called the company to cancel and they told me I would have to pay some fines. I wish I would have just payed the fines. I couldn't see how to get the federal incentive back while filing my taxes, so I called the owner Rick Webb. He told me that it is not an incentive. However, it is a tax credit. Which this means that I will not be able to have this applied to my taxes because I live in a single income home of 7. I am a teacher. When I called the owner he told me that the sales representative was let go or fired, because he was misleading people to sign contracts to meet his commission. I didn't really understand what a tax credit is, so I called an account and he explained to me that it really is based on your taxed income. He told me, "because you don't make much as a teacher it most likely will not benefit you. I felt like I was lied to by the sales rep. I sent a couple of text messages to the owner, and emailed the company about my feelings of unsatisfactory. I went onto Integrated Solar Solutions Facebook page to write a review. I based my review off of the sales representative, so it was not that great. The owner finally called me back to tell me that I didn't understand tax credits and I needed to base my review on the quality of their work and not on the sales representative. He asked me if I pay taxes, I told him I work a full time job and I don't claim all of my dependents so they will take out more taxes. He said "you should see a tax credit." I told him that I get more money than I pay into taxes because of my income. He said to me, "so I pay for your children." I couldn't believe that the owner of the company said that to me. It is not my fault they government issues $1,000 per child. I told the owner "what the sales representative did to get us to sign the contract is fraudulent." The owner than told me that this particular person never really worked for the company, which seems to be a lie. Either he lied to me the first time I talked to him or the second time I talked to him. He never once apologized for what was done to us. He didn't feel sorry for anything. He also told me that he will not do anything to try and fix the problem if it is going to cost him anything. I am not sure how or what I am going to do to get by. I am stuck with a $21,000 thousand bill that is accumulating thousands of dollars in interest that we will not be able to pay back. I live my life a little more stressed each day. The installers never told us anything about anything. The sales representative didn't really tell us anything either. I don't even know the size of my system.

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Jake | Magna, Utah | 04/30/2020

Trusted Company

I have used this company twice, and have had great work everytime and great customer service. They are knowledgeable and professional and you can trust their work.

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Kido | Salt Lake City, Utah | 11/30/2018

Kido

The installers were professional and got the panels up in one day. Placement of the panels cannot be seen from the front of the house but are placed in the most optimum area for sun exposure. The panels are state of the art and collect solar energy efficiently. I track the progress online which is fun to see how many trees are being saved!

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Joseph Jr | Tooele, Utah | 12/07/2017

Very Professioal

The company followed through on every aspect of the quote, Instalation and follow up that the system would work. They did all of the interface with the power company and established the completion of the process to get the net metering installed and the system up and running.

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EM Solar | Eagle Mountain, Utah | 09/02/2017

Integrated Solar did a great job!

Integrated Solar made it extremely easy for me to go solar. I had done my homework and had seen my share of door to door salespeople, but Integrated Solar stood head and shoulders above the pack not only in knowledge but in delivering a premium system at a very competitive price. Installation was a breeze and the follow through was to excellent. I am now happily reaping the benefits of my solar PV system thanks to Mike and Integrated Solar!

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Dalucer | Smithfield, Utah | 08/31/2017

Great Product Solar

Rick came all the way up to Logan to do the Solar install and the price was acceptable and all work was completed in a couple weeks. I highly recommend Integrated Solar Solutions. Love Solar.

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JKing | Herriman, Utah | 08/30/2017

Love It!!!

I absolutely love my Solar! I love to see how much I produce and seeing my Rocky Mountain bill at a $0 balance puts a big smile on my face. From beginning to end it was a piece of cake. The owner came out and went over everything and the installer was super courteous and respectful which I believe is very hard to come by these days. Not only did they do my solar they also finished my electrical in my basement with the same care. Nothing to complain about! 5 stars all the way!! Thank You!!!

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Eternal Mother | Salt Lake City, Utah | 06/11/2017

Finally off the power grid!!!!

I loved working with Mike. He explained everything at the start. I like that each panel has its own micro-inverter. The app to be able to monitor the panels is great. I chose panels that don't have the gray grid. My son's first words out of his mouth the day they were put up, "I didn't even notice they were there. They blend right in with the shingles." I love not having an electric bill. My only complaint would be having to call and ask where we were in the process and what the estimated time for finishing was. Communication between company and client after the sale doesn't seem to be a strong point which is why they got a 4.

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Lossdan | Payson, Utah | 04/25/2017

Solar panels

The panels haven't been installed yet, but I'm excited for them.

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erikab | Salt Lake City, Utah | 03/28/2017

Highly Professional Service

I've loved my experience with Integrated Solar Solutions. I've been pleased with their service, the quality of their products, and particularly with the involvement of the owner, Rick Webb. He has followed up on every part of the installation process and has been communicative, responsive to questions, and easy to reach. I have a lot of confidence that he will stand by his work and continue to assist me if there are any issues in the future. I've been recommending Integrated Solar Solutions to all my friends who are currently looking at solar.

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Theodore | 11/17/2016

Great Compnay

My system has been great. I have had no preblems with it and the <br />no electrical the payments have been awesome. <br />Everything works fine and they did a good job. 5 stars

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Service types


Residential solar - Grid tied

Commercial solar - Grid tied

About Integrated Solar Solutions


We handle everything for you from the design and engineering of your system to the permitting, installation and utility pre-connection.

IMPORTANT FACT; we don't subcontract out our installs, our own trusted employees expertly install your system so you know it's done right!

MOST IMPORTANT; Because we're more than just a solar company you can rest assured that we're not only going to be around to back our 10 year Labor Warranty, but also be a company you can count on to offer quality service for all your home's needs including electrical work, Plumbing and HVAC. We've been serving Utah for more than 15 years going on 100+!

Office locations


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Utah - West Jordan

4327 West 9380 South, West Jordan UT, 84088

Certifications


Better Business Bureau

Licenses


Utah S200 - Electrical Contractors

Contact Integrated Solar Solutions


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Head Office
4327 West 9380 South, West Jordan UT, 84088