Heliocol West

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Updated: 31 July 2021
Installer

Installing solar since 1992

Heliocol West logo

2.00 from 15 Reviews

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Heliocol West reviews


4 stars

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3 stars

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2.00

Avg. rating

Breakdown of consumer reviews

Sales Process

2.5

Price as quoted

3.1

On schedule

2.3

Installation quality

2.1

After sales support

1.2

Latest good review thumbs up

Jody | Las Vegas, Nevada | 04/16/2017

Heliocol Solar Poo Heating: They did a great Job

It was very professional, the solar consultant Ray Contractor was very informative. My System works great, I cant believe I didn't do this years ago as the Solar Doubled my Swim Season.

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Latest bad review thumbs down

WHAAT is going on with this CO? | Cave Creek, Arizona | 04/29/2022

NO:show for verified appointment/NO one EVER answers in SVC Dept

I purchased "Solahart" Solar Home Hot water heater from Helicol West, in 2014. Had one service call. It is time for 2nd and I made appointment on 2/18/22 with Elizabeth for 4/7/22. Called the day before, some man put me on hold multiple times but assured me I have an appointment and I would get a call before the end of the day telling me the "window" for the next days appointment time. No call that day, nor on my appointment day... NO SHOW! I called to see WHEN they might me coming and was informed by Elizabeth I HAD NO APPOINTMENT! She could NOT put me through to a PERSON the Maintenance Department, you get 2 words and a beep. I left message for Lakota. No call back that day nor the next. Call again.. same story... she is out until some day in the future.. left another message. Call back again... same story... NO one is in at this time. Call again a few days later and was informed "Lakota is no longer with this company"! Now, you must leave message with Savannah. 2 word message, beep... I leave detailed message about no service & no response. I then call the toll free number and I get a sales person. He listens and I say: Having been in aviation business for over 30 years I would assume whom ever is running/owns this place would want to know what is going on. He tells me he will have Bruno call me... or at least he will give him my message. Then... a couple of business days later.. I get a call from Savannah. I was on a business call when I got an unknown # call so I did not answer. She left message that she understands I have been trying to reach them and to please return her call at .... and she leaves out the last # of a complete phone number. So next day I call the number she called FROM... you guessed it.. Elizabeth answers... and puts me through to .... 2 word msg. beep! Also, they don't answer the phone Heliocol they answer Sunsplash or something... then I say... whaaaat? Is this Heliocol.. they say Yesss.! No where can I find a company that manufacturers, services, sells this product. Originally it was Solahart... from Australia... and now... I'm sure Bruno isn't selling, or maintaining Heliocol Green Energy Solar Hot water heaters for homes. I doubt he has anyone in maintenance and no parts. So WHY the games. I see this all over the complaints and reviews. Same story! How are these people in business. If I worked there and had to scam people all day long ... for what purpose I cannot imagine! I would run out the door!

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JLK | Scottsdale, Arizona | 07/31/2021

Horrible

Years ago Heliocol put solar hot water and pool solar on the roof. I was later told they should not have sold me the water heater solar, as I was on gas and the backup for their system is This will be in parts in Twitter due to limited number of characters. Years ago Heliocol put solar hot water and pool solar on the roof. I was later told they should not have sold me the water heater solar, as I was on gas and the backup for their system is electric, much more expensive and reduces significantly any savings. Five years ago all sort of green material coming through my faucets, shower heads ruined and all had to be replaced. Big expense I paid. Found out the rod in the tank completely disintegrated. Likely due to the hard water in AZ, but they should have known this since they are in AZ. Anyway, put in a different rod and seems to be fine.Told me to service every 4-5 years. I have called and left messages for service to call me back twice over the last ten days and sent an email request for service. Never even the decency to call me. Finally, reached Melody last Friday, explained the situation and she “promised” to get back to me Monday to arrange a service call. She never called, I called and left another message and still did not have the courtesy of calling me back. Do you really want to buy their products and not be able to get them serviced? Horrible company! In regard to the solar for the pool. Over time the small tubes spring leaks. Bad for the flat roof and the elastomeric coating. Each time I would call for a repair it would take two to three weeks for them to come out. In the meantime I had to turn off the solar so it did me no good. Finally, went on the roof with my pool guy and learned how to repair it ourselves. Stupid of Heliocol, now they lost all that money which I gladly paid when they did come out. The company is horrible, they sell you things they should’t, they don’t return calls or come out to do the necessary service. ZERO STARS. Need I say more? If this is posted they are really stupid and really don’t care about their customers, since I was nice enough to send a copy of the above to their main office with a note to please have someone of a managers level or above call and rectify this situation. I have given them a week to respond and they must have decided not to……

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Appointment with No show and no | Surprise, Arizona | 06/17/2021

No show and no call.

I spoke with someone on the phone and got an appointment day of June 16th at 5 pm to have someone come out to my house in Surprise and give me a bid for a pool heating system. 5 pm came went and no one showed up. Not even a phone call to say why....nothing. In these days of cell phones where everybody has one there was no excuse for SOMEONE to call me. So called them, didn't get through to anyone. Oh I did get a nice colorful flyer in the mail which inspired me to call. What a joke it turned out to be.

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BT-ChulaVista | Chula Vista, California | 05/11/2021

Don't Use this company

I had a $7,500.00 solar pool heating system installed by SunX Solar of Escondido Ca. in July of 2020. The installation was a nightmare. The installers hooked up the system backwards and back flushed into the pool. They broke my existing back-flush value and attempted to replace it with an incompatible one. The work was sloppy getting PVC glue everywhere which cannot be removed since is really a solvent. So I now have permeate finger prints where they touch the Heater Control Panel, new pump and other PVC fittings. The mounting hardware and PVC pipe layout is crooked, ill-conceived and chaotic. Several times they tried to get me to sign off on the installation while it was obviously not complete. This effectively forced me into the role of project manager and quality control. I significantly lowered my expectations from a top-notch professional system and installation (which is what I paid for) to something that at least functioned… somewhat. Since the installation I have had to call them several times for roof panel leaks. There continues to be small leaks in the pump area but I have given up on this getting resolved. When the heater system is on it pumps sand into the pool. I have asked them to fix that since day one and they have not. Hoping that it was not the heating system, I had my filter completely re-furbished and another check-value installed by a different company. It helped but I still have sand in my pool when the heater is on. On May 1st I texted my point of contact about another leak. He never responded. On Monday May 3rd I called and requested a service visit. I was told that they were busy and maybe they could get to it next week I emailed an outline my problems and request a supervisor contact me, they did not, I called again on Friday the 7th and requested a supervisors contact me, they have not. I texted the Sales Rep, still waiting for a response. I have been more than reasonable and patient at every turn with this company. I have given the ample time to respond and been very polite in all interactions. I paid promptly. The only conclusion I am force to come to is that no one should ever under any circumstanced do business with these people.

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PGW | Tucson, Arizona | 05/05/2021

Terrible customer service!

We are sorry we went with this company. The review site was favorable and do to the universal excuse, COVID, we chose them as we trusted good Ole Rusty! We had delays with installation, showed up without a harness line (hello it's on the roof) and rescheduled for weeks out. We do get a decent heat to our pool, however now we have a leak which is taking an act of congress to get fixed. They have lied to us about dates to service and never seem to have a manager. Don't use this company!

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Jim K | Green Valley, Arizona | 04/12/2021

Terrible company and awful sercixe

We installed a solar pool heating system late last fall thinking we could forgo using our gas heater this year. Boy were we ever mistaken as the system barley heats the water in our pool 3-4 degrees even when the temps are in the 90’s. I reached out to the service department asking to having someone come and check it to ensure it was installed correctly, but no one answers the phone and messages go unreturned. I reached out to our Rusty the sales person, but he only offered lame excuses for why the water won’t heat up properly - run the pump at a higher speed, use a solar blanket, the increase you are getting is normal, blah, blah, blah. Save your money and avoid this company! If they relied on repeat business they would go out of business with their horrible service and excuses.

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ramshack | Las Vegas, Nevada | 01/11/2021

Disappointed with customer service

Approximately 10 years ago I purchased the solar water heater from Heliocoil. They informed me that I would need to have maintenance every 5 years. At the first 5 year mark I contacted Heliocoil and they sent out a maintenance person to Nevada to provide the necessary service. It is now time for the second 5 year service. Helocoil has informed me that they do not provide service to Las Vegas any longer. If you are thinking about purchasing any Helicoil product, make sure that they will be able to do any required maintenance to you purchase. I am very disappointed with Helicoil and would never purchase another product from them.

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Ken | Vail, Arizona | 05/29/2020

Zero Customer Service

If you are looking for a solar pool heater, keep looking. This place sold me a controller that they could not even program. They don't tell you that the service people come from Tempe AZ, so every time you need them it is a $150 charge, just to start. It is also payable up front. They won't even schedule you until you pay them. If they can't fix your unit, there is no refund. If you want to go with this company, ASK every question you can think of before you give them one cent. I would never recommend this company to my worst enemy. BUYER BEWARE!!!

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Unhappy | Sahuarita, Arizona | 05/02/2020

waste of money

Don't waste your money this system is junk we have had nothing but problems and leaks from the time of installation ! you have to wait weeks or more for repairs and then they want to charge you. I would never do business with this company ever again.

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Brent "Disapointed" Muhlenberg | Henderson, Nevada | 09/02/2019

What service

Once your pool heating has been installed you are on your own. We received little of no instructions on how to take care of the system and we have an issue with the system, 3 calls later we finally were able to talk to someone from Heliocol. We are missing the bi pass pipe for the winter. When asked about this item the "technician" at the other end of the phone call had no idea what we were talking about. Tried to explain our problem of Low Salt light on when salt is actually high, again no clue as what we should do. When calling you go to Phoenix. We were never again able to talk to some one local in Las Vegas. Last time we call at 10:45 told they were all out to lunch. Given the option we would never do business with this company.

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AllenHult | Scottsdale, Arizona | 06/21/2018

No concept of customer service

This company goes by the names of Heliocol West and Green Energy, Inc. Avoid them if at all possible. I purchased a solar water heater, manufactured by Heliodyne a little over 5 years ago. The system was working fine until March 22nd, when I noticed a water leak from the hot water tank. Since the water tank was part of the original system, I contacted Heliodyne and was told that Heliocol West was their service provider for the Phoenix area. The water tank came with a 6-year warranty, so it looked like a fairly inexpensive and easy fix. Boy was I wrong!<br />I had sent several photos and it was obvious the water tank was leaking. They were “backed up” so an appointment was scheduled a couple of weeks out, not a problem as only issue was I needed to empty a 5 gallon bucket every couple of days. When the technician arrived, he had been told to confirm the leak and then go pick up the tank. He confirmed the leak and then called to say Helicol had never ordered a replacement! Now I am emptying the bucket every day, but still have hot water. They get the new tank schedule another appointment a couple of weeks out. When they replace the tank, I am informed that my Heliodyne controller is bad, but they have one on the truck, which they can replace it with. OK, fine. Just another $300 and I am good to go. Wrong again!<br />Now one of the two pumps is not working and needs to be replaced. They need to order one of those and I wait another couple of weeks. They show up, replace the pump. Bet you thought this was the end, right? Well now you are wrong. Now a valve is leaking and needs to be replaced and they need to order one. <br />Mean while during all of the appointments, they have rescheduled on me 3 times. They call the night before and confirm the appointment and then their scheduler calls the morning of and says sorry we will not be there today. No thought to the fact you have already rearranged your schedule to accommodate them. Too bad for you. It has now been 3 months and I have no working solar water heater. I was told “Bruno” would call me 3 days ago, but you guessed right! No call from Bruno.<br />Bottom line is the technicians are really nice, polite and leave the worksite clean. The rest of the company seems to have no concept of what customer service is. If I could give this company a negative rating I would. If you are considering a solar water heater, find out who services them in this area. If it is Heliocol West, I strongly suggest you find another brand.

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Office locations


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Arizona - Tempe

2305 W. Huntington Drive, Tempe AZ, 85282

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Licenses


AZ ROC Lic #188403, #188404, #188405, #253276

Contact Heliocol West


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Head Office
2305 W. Huntington Drive, Tempe AZ, 85282
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Heliocol West