Freedom Forever

Review of Our Solar Power Installation with Freedom Forever Solar Company We got to this company on the recommendation of our pest control company, after having already had discussions with several salespeople with other companies and not liking the prices or knowledge displays. We dealt with a salesperson named Julie Festerling, whom if I remember correctly was actually an independent sales agent for a company contracted to sell for FF on commission. She was very pleasant, seemed quite knowledgeable, and gave us a good price and terms. So we signed and gave a deposit. The entire project took almost 6 months; it started well, they surveyed our place and the roof, and the panels were installed quickly and efficiently, and then the problems started. Nothing was happening, so we called and called FF (more on this later). We also called Julie a fair amount. Here eventual repsonse was to just drop us - not call back, and refer us to her boss, Tom Rompel for him to deal with. He was quite nice, very sympathetic, and essentially accomplished nothing for us. We ultimately found out that the project had been assigned to the FF local office in Phoenix, and we live in Tucson, so it had to be transferred back to Tucson. FF then designed a system and put it to Pima County which rejected it, and told them our electric service and panel weren't large enough capacity to handle the installation. After months of calling and nothing happening (more later), FF finally came out, installed a new panel and total rewire, and a new Tucson Electric Power (TEP} meter, and then wired up the microinverters to the production meter and back into the Grid. Within a few weeks we were inspected, up and now running. It's rated at 10.78 kW, and it has not produced more than 5.3, since we turned it on about 3 weeks ago. They are supposed to be looking at the system online through my Enphase app, and deciding whether they need to come out. Entire project took about 6 months. Then I got an email saying they would show me how to turn it on and operate it AFTER I made the final payment! That wasn't in the contract, so I wrote back saying I would make the payment after the system was operational and I knew how to use it! I made the payment after they threatened to send me to collections, and the system is working, though not, as I said, up to specs.Problems with this company from my experience: They are very difficult to call. One may wait forever on the customer service line, and leaving a message got us a return call only about 40-50% of the time. There does not seem ever to be one individual who has overall responsibility for the project, and with whom you can communicate on a continuing basis. Every call get you a different customer support advisor. Just before the installation of the new panel we finally got to an Electrical Supervisor, Zach Pignataro, who is a dream come true! He essentially took charge of the remainder of the work, gave us all his contact info, and told us to contact him directly. If he ever gets his own company I'm sending all my referrals to him. We also got contacted by another Zac, Zac Allen, who I think is a customer service supervisor. He told us that, once the contract was complete and fully paid, there might be avenues of recourse to get us some compensation for our horrible experience. However, now that we have fully paid, he has stopped contacting us and is not returning my calls, I think he was just stringing us along to get the final payment. They seem to have almost no organization to effectively deal with projects and customers. We certainly cannot be the only customers with these experiences. Suggestions: For those of you putting in solar, I would strongly suggest that you insist on a construction-type of contract: a schedule of payouts upon completion of construction milestones, with specific dates for completion, and per diem monetary penalties or credits for delays. Unfortunately, based on our experience, I can't give either FF or its salespeople a good recommendation

read more

Please save yourself the trouble and do not use this company. I’ve been trying to get my panels done since October 2023 and it’s almost April 2024 and they are still not on.This company has dropped the ball for months. They have terrible customer service, project management, communication, and follow through. They didn’t even know they had missed the final inspection until I called the utility company to ask about the status. I had to let Freedom know it was missing and then they worked on fixing it. Please save yourself the heart ache and go with a different company. Using this company was a mistake.

read more

Freedom forever solar company is a scam. Run Run Run and not look back. Do not get solar system with this company. They will make you sign up with a finance company so that you can’t stop payment if their service is terrible. And truly their service is extremely terrible. For months and months, we have zero production, they will promise to come out and not show up yet they are billing us through mosaic. I can’t stop payment because Freedom Forever have taken their money. What a mess!

read more

I recently chose Freedom Forever for my home’s solar installation and was very impressed. Their team was professional and efficient, particularly in clear communication and swift installation. The quality of service is top-notch. No complaints. Highly recommend them.

read more

HORRIBLE SERVICE AND NO COMMUNICATION STAY AWAY!!! I would give them a 0000 star., I signed the contract in FEBRUARY 2023. It has been more than 13 months; they just now finished the installations and is waiting for final inspections. Throughout this entire process, there was absolutely no communications from the sale guy nor anyone from freedom forever. I had to contact the city myself every now and then to get an update. The plans spec needed to be revised, no one pick up the revisions for month until I called. Now I am paying for the loan, and the electric bill because the solar has not been activated yet. DO NOT BUY SOLAR FROM FREEDOM FORVER. Once they have your MONEY they won't make any effort to service you further.

read more

I would give this company zero stars. They are the worst company ever. They ripped up my roof to lay a composite roof under my tile roof. I did not want this but they did it anyway. So I got them to put in the contract a 10 year guarantee on the roof. They were told to stay away from the top windows above my garage and not to walk on the pans and flashing beneath the windows. I go out there to find them standing on the pans. They ruined them by bending them up. When the rains started my roof leaked like a sieve. This started in Sept 2023. It is now March 2024 and they still have not fixed my roof. They have sent out everyone BUT a roofer. I find out, that they do not have roofers and are farming this out. Now they are telling me it was not their fault or problem and it had nothing to do with the solar even though they ripped up the whole roof. Getting them to fix this problem has been hell. I go round and round with them and have numerous emails to them asking for a roofer and they are unwilling to send one out or honor the contract. They told me, I now must hire a roofer to prove they caused the problem. What kind of BS is this? I'm surprised these people are still in business. Looks like I will have to contact the state contractors board and make an official complaint when they should be taking care of this. They ripped up the whole roof and now I have to prove they caused the damage. This is pure bull shit. DO NOT DO BUSINESS WITH THIS INCOMPETENT IRRESPONSIBLE COMPANY.

read more

We started process 11/2023. Beware of sales pitch that the government will pay for your solar. They do not. You may get a tax liability credit IF you owe federal income tax. Otherwise, you do not have a usable credit. Strike 1 as they should not have used that as a selling tool. System was installed 12/2023. It is now 3/2024 and we are not able to use it yet. Inspection was to be done mid January and it was delayed by Freedom forever. I received two sets of new permits to attach for inspection. They all were identical. They finally scheduled inspection and it was finally completed End of 1/2024. Fortunately, I was here for inspection. Inspector said some stickers for voltage and amperage were missing on box connecting to the meter, but the stickers were on the inverter. He allowed it to pass. He was here 10 minutes. So, delay was not necessary from freedom forever as inspector just looked to see if we had a permit and of course checked connections. Strike 2 due to delay by freedom forever. Per our electric company, we need to have a liability insurance policy. Freedom forever covers it the first year. End of February was first contact I received about this policy. Something that they should have been working on since installation was completed. Policy has not been found yet so one has not been issued. So, we cannot use our solar system yet. I’ve contacted the insurance person, our freedom forever contact and our sales rep and no one is returning our calls. Strike 3 This is in addition to issues I had trying to get someone out her to fix a conduit that was coming out of the ground about 5 inches before the meter and so went in to meter at an angle. The electrician told me it would be fixed within the week. After going back and for with our FF contact, they finally sent someone to come fix it over a month later. Actually, 2 months later. Ended up being original electrician. Wasn’t even his fault, but the workers who dug the trench and filled it in. Anyways, bottom line, find another company. I won’t even get into their financing and how crooked Mosaic Solar is. Fortunately, we were able to get financing elsewhere. So, I’m paying for a loan and paying for a full electric bill as we do not have solar energy as of yet. If FF actually finds someone to get the insurance, which when I was first told about it I reached out to an agent to get an estimate so I would know how much the following years. I had within a day. Just a lot of incompetent people at FF. Find another company, please. Learn from all of us that have had bad experiences before hiring them.

read more

Freedom Forever has now taken seven months and not communicated with their financial partner Mosaic to reflect the project's cancellation in August. Multiple cases and attempts with their support team to resolve this issue have gone in continuous circles, and FF is saying it can take up to 60 days to get this communicated to Mosaic and processed. For anyone looking to install solar panels, this is not a reputable company, and I'm glad I didn't since customer service and lack of follow through to resolve does not exist.

read more

Freedom Forever's install damaged my roof and caused it to leak. Since I signed a roof waiver, they stated that it was not their fault, and I could pay $10K to have the panels removed and reinstalled as well as a new roof put on at my own expense. I have been dealing with this company for 18 months without a remedy to date. The leaking has caused mold to form throughout my attic, substantial interior damage to my home, and this entire experience has been a nightmare. Also, they sold me on the "no power bill" theory, when in fact, I'm now paying double what I did before I had solar.

read more

Agreed with all the previous comments. I like the sales person and his patience in explaining but the installation and after installation service were horrible. It took us 2 years to get the solar system installed and running. Now, there’s a roof leak that they cannot fix for over a year now. They now telling me that the roof may not be caused by the solar and I should figure it out myself!!!!

read more