Azeem Dingankar | San Diego, California | 08/18/2022
Baker asking for $1200 to turn on PV monitoring
Bought a home that had a Sunpower system installed by Baker Electric. The owner had subsequently had a Tesla Powerwall system installed and disconncted the PV Monitoring solution. Baker rep Miguel quoted me $1200 to have a person come back and hook the monitoring back up
Rick | San Diego, California | 03/14/2022
Transfer from Sullivan to Baker
I was looking for another company when Sullivan stopped doing business (and my home battery was in hibernation). I reached out to Baker and over the next 4-6 weeks, they made this happen and took my battery out of hibernation. That may seem like a long time, but they communicated up front that they were very busy helping a number of former Sullivan customers, and they executed step-wise with the necessary documents, etc. I don't have any experience with Baker installing or repairing my system but should I notice that my system isn't performing, I'm confident that I can call on them.
A very disappointed customer. | San Diego, California | 02/28/2022
Don't use Baker. They will drop you once they are paid.
Folks, Solar was a strange industry to try and pick the best vendor. Amazed me that consumer reports doesn't even try to rate solar panels not to mention solar installers. I though I did my due diligence well but in the end ended up with a headache trying to get consumption data added to my solar portal and when I contacted Baker support team was informed they didn't know much about my energy provider. Why don't you contact LG your solar panel company or SDG&E. Now don't get me wrong my utility company doesn't make this easy but that's exactly when you need the company you provided thousands of dollars to support you. My end impression is Baker nationally knows very little about the network side of the solution they are selling, doesn't care after they received their last payment (which is due the day they install your last panel and before the SDG&E inspection is preformed. After all of this, did I receive a phone call from anyone who was not involved in the installation? No. They apparently didn't even care after the fact. If you are installing Baker now... tell them will not make your last payment until after they have verified all the proposed functionality including Smart Phone apps and usage data from your utility. A very disappointed customer.
CC | Corona, CA | 11/17/2021
They Don't Care
I signed a contract with Baker Electric in July, and gave them a deposit. Since that time, they have done no work. It has been 4 months. They have sent incorrect permit applications to the city several times. Even after the city contacted them to correct their mistakes, Baker Electric did not correct the permit application until I checked with the city. They don't seem to care to check their work or if the project is moving. I spoke to Brian Gaeta who convinced me that Baker Electric had experience and would complete the project when other companies would keep me waiting. Instead, Baker Electric has done absolutely no work in four months. I'm very disappointed. I should have chosen another company.
Mike Isaacson | San Diego, California | 05/08/2021
This Company is the best !
We had our panels installed on a Monday and had City inspections by Thursday. We had PTO from SDGE that same day! We also required roof repair and the Sequoia team is the best ! Communication with Baker is top notch, we will only recommend them to family and friends.
Mitch R. | Escondido, California | 01/06/2021
Baker Solar can become your worst nightmare!
BAKER SOLAR CAN BECOME YOUR WORST NIGHTMARE!! THEY CERTAINLY BECAME MINE IN 2020!! I did my research to a reasonable degree and concluded that Baker Solar sounded like the best choice for solar. They “sounded” that way because the salesman, Donald I., made false and inaccurate statements to us when we were in his presentation. Specifically, he assured us that our new Baker Solar system would be “monitored” 24/7 and even if some leaves covered a portion of 1 panel and it failed to produce properly, their company would immediately notify us and we or they could address the issue. THAT IS A LIE! Baker Solar DOES NOT HAVE EVEN ONE PERSON OR ANY IN-HOUSE SYSTEM THAT WATCHES ANY OF THEIR SYSTEMS. At that time we did not know that, so we signed the contract and Baker designed and installed our $52,000 system. All appeared to be doing well until this past December when we received a final adjusted bill from SDG&E for $3,800! When we called Baker to ask for their help in understanding how this could be, They tried to communicate with our solar system from their office but could not….the system was broken. IN FACT, AS WE ULTIMATELY FOUND OUT, IT HAD BEEN COMPLETELY BROKEN AND COMPLETELY INNOPERATIVE SINCE JULY 2020! 4 MONTHS AND NOT A WORD FROM BAKER SOLAR! So they sent a technician, who found that their 60amp breaker had EXPLODED, CAUGHT FIRE inside our electric panel and had destroyed several other breakers for our house. I have what is left of those breakers….which is not much! WE ARE BLESSED THAT OUR HOUSE DID NOT CATCH FIRE AND BURN BECAUSE OUR ELECTRIC PANEL IS IN THE PANTRY OF OUR HOME….RIGHT IN THE MIDDLE OF EVERYTHING FLAMABLE. The original technician replaced their solar breaker but did not have a clue as to why the explosion and fire took place. I WAS VERY UNCOMFORTABLE WITH THEIR LACK OF AN EXPLANATION AS TO HOW THEIR SYSTEM HAD FAILED SO SPECTUCULARLY. So they sent a second technician. He cleaned the contacts a little but he did not know why the system caught fire and stopped working….maybe a bad breaker he told us. But the third technician never even came to our home…he just looked over the reports of the previous two technicians and declared it was absolutely an oxidized (corroded) bus bar…end of story….close out the complaint….nothing more going on here! Except he forgot to factor in the fact that I spent my entire working career as a master metallurgist and his explanation was totally bogus and untrue. I called him out on it and explained why he was wrong, but he never responded. So I ASKED BAKER SOLAR TO CHANGE THE LOCATION OF THEIR 60 AMP BREAKER TO THE OUTSIDE LOCATION WHERE THE REST OF THEIR SYSTEM IS LOCATED. FOR TWO WEEKS THEY TOLD ME THAT WHAT I WANTED WAS NOT GOING TO HAPPEN AND THEY WERE NOT GOING TO DO IT WITHOUT CHARGING ME! I am no electrician but I had to tell them how it was easily possible to do. Finally they came out and did what I had asked for. It took 1 man 30 minutes to make the correction.
tkthompson | Escondido, California | 11/20/2020
Baker Electric DOES NOT MONITOR YOUR SOLAR
Baker mentions that they have a monitoring of your system through SolarEdge. Baker Electric does not do any monitoring. If your system goes down for 6 months and you do not know it, they will not inform you and will not reimburse you any of the $$$ SDG&E would buy back. I had a 3K electric bill after two years of bills being $140. I had believed they were monitoring my system. They would not do anything about it but paste their contractual agreement.
H.S. of Ramona, CA. | Ramona, California | 06/20/2020
the savings just keep adding up ;->
Hi. I am very pleased with the solar system that I bought from Baker Electric. These 8 solar panels were installed in 2015. I have not had any problems. My reason for writing a review today is that my electric bill continues to drop. I am delighted with power out put of these panels. H.S. of Ramona, CA.
Dan loves solar | Escondido, California | 08/09/2018
Solar done right
The whole experience with Baker has been excellent starting with Eric Ramirez my sales representative. I did a lot of reviews on solar companies and panels. Baker had great reviews across the board. Very fair price and walked me through the entire process. Eric didn't paint any false pictures of how long the process would be. It is a long process but it was completed right when he told me it would be. The installation team was also very professional and did a great job and left the site cleaner than when they arrived. I'm very happy I chose Baker and would highly recommend them and especially Eric Ramirez and his professionalism and no pressure sales technique as well as his complete honesty and transparency of everything solar.
KG92065 | Ramona, California | 08/06/2018
Solar system review
I would like to start by first saying I had almost 10 different solar companies come to our residence for quotes. Baker was by far the most professional and it definitely was the least pushy when it came to selling their product.<br /><br />From start to finish, I was kept in the loop And nothing was a surprise during this process. For several reasons I chose Baker electric and I am extremely happy that my wife and I picked them.
